Job Description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Public Sector provides specialized insurance solutions for public entities, including municipalities, school districts, and public-entity insurance pools. The division offers coverage across areas such as liability, property, automobile, professional liability, and excess workers compensation. Working within a collaborative, approximately 35-person division, team members support both traditional insurance programs and reinsurance arrangements while helping customers manage complex public-sector risks. The division is committed to improving its operations through data, technology, automation, and continuous process improvement.

The Public Sector Division is hiring an Associate Business Analyst/Business Analyst! This role supports claims administration, reporting, quality assurance, technology initiatives, and process improvement across the division. This position helps initiate and maintain claims, coordinate recurring claims activities, analyze operational reports, and provide backup support for critical claims workflows. This role also serves as a key liaison for ClaimCenter enhancements, testing, and communications while contributing to automation and artificial intelligence initiatives. This is an excellent opportunity for a curious and analytical professional who enjoys solving problems, improving processes, and working across claims, operations, and technology.

Candidates local to Cincinnati will work in our headquarters on a hybrid schedule. Remote candidates will also be considered who are qualified.

Essential Job Functions & Responsibilities

• Support claim setup, updates, payment processing, and other claims administration activities within ClaimCenter.
• Provide backup coverage for critical claims operations, including monitoring requests and ensuring claims are routed appropriately.
• Coordinate claim reviews with internal claims professionals and third-party administrators, including scheduling and follow-up activities.
• Produce and maintain recurring and ad hoc claims reports, loss runs, and other operational reporting.
• Analyze claims data and reports for accuracy and completeness, identifying discrepancies and coordinating necessary corrections.
• Serve as a business resource for ClaimCenter initiatives, including system enhancements, testing, user feedback, and communication of changes.
• Identify opportunities to improve claims workflows, reduce manual processes, strengthen controls, and increase operational efficiency.
• Support artificial intelligence, automation, data, and technology initiatives designed to enhance reporting and business processes.
• Document claims procedures, system changes, and operational workflows to promote consistency and knowledge sharing.
• Collaborate across Claims, Operations, Underwriting, and Technology on special projects and evolving business priorities.

Job Qualifications

• Bachelor’s degree in risk management and insurance, business analytics, information systems, business administration, or a related field, or equivalent relevant experience.
• Generally, 1-4 years of experience in claims, insurance operations, business analysis, reporting, or a related area; candidates beginning their careers with relevant education or internship experience may also be considered.
• Foundational understanding of insurance claims processes is preferred, including experience as a claims adjuster, claims representative, or claims operations professional.
• Strong analytical and critical-thinking skills, including the ability to evaluate data, ask thoughtful questions, and identify incomplete or inconsistent information.
• Proficiency with Microsoft Excel and other Microsoft 365 applications; experience with ClaimCenter or a comparable claims-management system is preferred.
• Exposure to Power BI, Tableau, Snowflake, artificial intelligence tools, process automation, or Lean improvement methods is helpful but not required.
• Curious, collaborative, and adaptable approach, with the ability to learn new systems, communicate changes clearly, manage multiple priorities, and take ownership of problems.

Business Unit:

Public Sector

Salary Range:

$60,000.00 -$82,000.00

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.