Job Description

Please note that this vacancy is only open to eligible staff members who have been individually notified of their eligibility to apply for positions advertised in the Accelerated Posting Compendium.

June 12, 2026

H (no hardship)

Family

PR2

Professional

Reason

Regular > Regular Assignment

2026-05-26

Associate Business Analyst

Organizational Setting and Work Relationships
The Associate Business Analyst is a professional who is expected to deliver new insight and lasting business value by leveraging the many systems, analytics and business opportunities offered by cutting edge technology. The incumbent contributes to end-to-end integration and proactively manages updates from a business transformation perspective, utilizing skills and knowledge of the relevant area.
The incumbent contributes to client-facing design sessions and related change management for the on-going renovation of work practices, their streamlining and simplification; to do so, liaises with all relevant stakeholders to document procedures, brings awareness of procedure changes, and supports process reconfiguration to help transform the Organization from a largely transactional model to a strategic business partner for field operations and senior management.
S/he will be working closely with all relevant stakeholders to enhance the use of state of the art technology within the Area of Responsibility (AoR).

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
- Recommend functional and technical solutions for new or amended technologic services, procedures or systems to meet the defined business use cases.
- Ensure end-to-end integration of business processes across systems within the AoR.
- Ensure continuous systems' support through UNHCR's governance model, including managed service providers.
- Undertake quality assurance of delivered work from a functional perspective (Functional testing, Integration testing, Business Process testing and User Acceptance Testing), managing Sandbox and Production environments in accordance with UNHCR's governance model.
- Build strong business relationship with all stakeholders with respect to applications within the AoR.
- Conduct business analysis and make recommendations on how systems and analytics can be used to improve its value as a strategic partner for field operations and senior management.
- Coordinate business analysis and implementation of configuration proposals for systems within the AoR that minimize complexity, simplify processes and streamlines management procedures.
- Advise on complex system design issues, including how system configuration and use of analytics can help achieve targets and key performance indicators and benchmarks, etc.
- Contribute to enhanced analytics (AI, Machine Learning, etc.), and reports to UNHCR senior management, e.g. on key business driver insights and performance indicators.
- Recommend and analyse benchmarks within the AoR with those of comparable humanitarian organizations.
- Interface with the relevant counterparts and business process owners to prepare and test regular updates to the system within the AoR, including monitoring that all licensed capabilities are fully applied at all times.
- Build capacity for relevant business process owners to be aware of and prepared to use new or updated system capabilities.
- Build capacity for relevant business process owners to develop and publish timely end-user training materials, e.g. short videos, for all future system updates and business innovation initiatives within the AoR.
- Undertake and lead relevant system testing, coordinate and liaise with all levels of system support.
- Prepare and develop user-friendly and cost-efficient technologic tools and business requirements within the AoR; document business requirements and later update related operating procedures and/or training materials.
- Provide advice on basic security features, system roles and responsibilities as well as audit reports.
- Conduct report writing and report maintenance, set up actionable dashboards to meet the requirements of (regional) partners and their clients.
- Negotiate business requirements with stakeholders.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P2/NOB - 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree

Field(s) of Education
International Relations; Information Technology; Business Administration;
Economics; Social Science; or other relevant field.

Certificates and/or Licenses
Business Analysis;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Relevant experience at the professional level as a business analyst or project manager in international organizations, public or private sectors. Documented relevant work experiences as a business/system analyst. Involvement in systems integration, implementation and related management and organizational change management initiatives in an international or multinational environment, with specific ERP or similar complex system management experience in at least one recent deployment project, preferably within the UN system or international public organization.
Good knowledge of procedures/processes and exposure to provision of support services in an International Organization, preferably specific to configuration and maintenance in a UN or international public organization. Involvement in the analysis, design development and testing of system configurations. Excellent communication, interpersonal and negotiating skills and the capacity to communicate complex technical issues in layman's terms. Very good working knowledge of standard desktop tools such as MS Office suite and proven capability to learn new software tools. Good knowledge of the UN rules/procedures and processes. Experience in learning/training activities.

Desirable
Extensive knowledge of ERP or other complex business systems, including formal training or certification. Experience in business processes analysis and streamlining in the UN using CM applications.

Functional Skills
CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting)
DM-Data Collection and Analysis
IT-IT Robotic Process Automation (RPA)
MG-Business Process Innovation
MG-Business Process Re-engineering (BPR)
MG-Change Management
MG-Project Management
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Essential Attributes:
- Proven experience in managing functional testing cycles and ensuring business continuity across tenants.
- Experience with process optimization, business intelligence, and AI solutions applied to HR operations.
- Experience with HR processes and policies, ideally in complex or international environments.
- Strong Workday technical expertise across multiple modules and knowledge of best practices for configuration and maintenance.
- Experience with HRIS/ERP implementation and advanced configuration Workday Pro certification are required

Desirable Attributes:
- Excellent communication and interpersonal skills, with the ability to explain technical concepts in accessible terms for non-technical stakeholders.
- An understanding of the UN system or comparable international humanitarian sector HR operations.
- A consultative and collaborative approach to stakeholder engagement, with the ability to influence decision-making and drive business value.
- Demonstrate strong analytical thinking and skilled at translating complex business requirements into innovative, efficient, and scalable system solutions.

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Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link:

https://wwwnc.cdc.gov/travel

Nature of Position:

The Division of People Management aims to put people at the heart of everything we do, from talent management, HR policy and strategy to occupational health, workforce planning and safeguards against abuse and harassment. We partner with colleagues across the organization to build a skilled, diverse, and compassionate workforce that can rise to today’s challenges and prepare for the future. We harness technology and foster strong partnerships to shape a more responsive, strategic and sustainable people function. Our goal is to support every UNHCR colleague, wherever they are, with the tools, trust, and care they need to thrive, lead, and serve with purpose.

The Associate Business Analyst will function under the supervision of the Business Analyst, Systems Innovation and Adoption Team in the HR Systems and People Analytics Unit within the DPM. The principal role of the incumbent is to drive innovation within HR systems, coordinating the implementation of new digital solutions. System change requests are often in relation to policy changes, the re-engineering of organization structure or procedures, or key initiatives such as Strategic Workforce Planning. In addition, they will ensure the ongoing and overall end-to-end integration of all HR modules within the ERP (Workday). Integrations with other systems that connect to/from the ERP (COMPASS, Cloud ERP, OHI, OneHR, etc.) will also be supported by the incumbent.

Tasks will include translation of business requirements into specifications for IT developers who are managed by the Information & Communication Technology Section (ITS). They will also entail the technical revision of new configurations, making sure they follow best practices regarding setup and end user experience. Of particular importance are the cross-functional change requests which require a deep understanding of the system configuration and its various touchpoints. The incumbent will work closely with DPM colleagues towards enhancement and automation of their business processes using technology, including Workday features, Business Intelligence tools, Robotic Process Automation and Artificial Intelligence.

As needed, the incumbent will facilitate discussions with Business Process Owners on complex or important change requests, providing sound technical recommendations and pursuing agreements on technical and HR-related topics. The incumbent will supervise one or two national positions.

Living and Working Conditions:

The position is based in UNHCR's Global Service Centre in Budapest, which hosts a large UNHCR workforce of varied functions. Budapest, as the capital of Hungary, has very good infrastructure, health, education, banking, and recreational facilities. Budapest is an H category duty station. There are no specific persistent security concerns. Staff members at all times need to take responsibility for their own personal and residential security.

Additional Qualifications

Skills

Bachelor of Arts: Business Administration, Bachelor of Arts: Economics, Bachelor of Arts: Information Technology, Bachelor of Arts: International Relations, Bachelor of Arts: Social Science

Certifications

Certified Business Analysis Professional - Other

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing resource, Organizational awareness, Teamwork & collaboration, Technological awareness

https://icsc.un.org/Home/SalaryScales

Compendium

Accelerated Posting Compendium 2026 - Part B

Additional Information

This position doesn't require a functional clearance