Job Description

GENERAL PURPOSE

Review business operations and business metrics, assess evolving business ideas, liaise between groups and departments, and communicate recommendations for improving business operations. Assist the business with solving problems, setting new objectives or goals, and achieving desired results with objectives or goals. Work under the guidance and direction of a manager or more experienced business analysts.

Note: A business analyst role is not an information technology (IT) job unless a business analyst specializes in the information technology industry. The title would then be Business Systems Analyst and be in the Information Technology job family. Business analysts may be expected to have some knowledge about IT and key business software that can make processes or operational activity more efficient.

JOB DUTIES AND RESPONSIBILITIES

· Gather and organize information about a problem to be solved

· Interview employees and observe the problem or process in action

· Gather, review, and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools to help understand the situation

· Research emerging or best practices that can help

· Analyze and evaluate current business processes for areas of improvement; apply various techniques to business processes to create more efficiency, come up with solutions that work, and obtain desired results (SWOT analysis, mind mapping, PESTLE analysis, brainstorming)

· Analyze cost benefits

· Present ideas and findings to manager

· Develop projects and monitor project performance

· Maintain documentation regarding various projects, processes and operations

· Train employees and stakeholders on new practices or procedures

· Help implement new systems, procedures, or changes

· Collaborate with users, cross-functional teams, and stakeholders

· The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Qualifications

EDUCATION AND EXPERIENCE

· Undergraduate degree in business administration, finance, information technology, or related field

· 0 to 2 years work experience

· Experience testing and mapping various business processes and protocols preferred

· Certification and/or license – may be required during course of employment

KNOWLEDGE, SKILLS, AND ABILITIES

· Familiarity with the supported industry and industry technology systems to gather data and problem solve

· Skill in analytical thinking and problem solving

· Able to communicate clearly and effectively, both verbally and in writing

· Able to communicate and translate complex technical topics into easy-to-understand concepts

· Able to conduct research into issues or situations

· Able to devise creative solutions to problems (resourcefulness)

· Able to multi-task

· Must be able to read, write and speak English

An Equal Opportunity Employer including Disabled/Veterans