Job Description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.  The Schwab Bank Platform Team creates a collaborative connection between Business and Technology to identify, define, prioritize, and deliver high value Core Banking business capabilities and competitive bank features while optimizing for operations efficiency and scale.  

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Charles Schwab’s Move Money Solutions is responsible for risk prevention, processing of money movements, and education of policies and procedures related to money movement. We focus on improving operating leverage by integrating functions, increasing productivity and gaining efficiencies in order to better position Schwab to contend in the marketplace and to reinvest in areas that matter most to our clients. As an elite team of experts, we are committed to delivering efficient solutions that enhance trust while minimizing risk by owning every client interaction through clients’ eyes.

As a Bank Operations Wires Support Associate, you will promote client loyalty by providing the highest quality support to our internal and external customers via inbound and outbound phone calls relating to the movement of funds. You will be a primary contact for our branch partners and clients, internal partners and external clients, and provide “best in class” service by:

• Effectively handling and evaluating risk when reviewing client account money movement requests including but not limited to domestic and international currency wires.
• Assess and resolve client issues that relate to wires, deposits and transfers by helping clients “Own their Tomorrow”. You will assist clients in navigating through money movement solutions and services available at Schwab.
• Problem solving and conducting research/special requests through the use of internal processing systems, phone and emails.
• Identifying situations where escalation is warranted and the ability to take action quickly in a high-risk environment.
• Performing work that is detailed and communicated in a clear, effective manner.
• Work collaboratively and effectively with others in a fast-paced environment.

What you have

• 2+ years’ experience in client service or operations with brokerage/financial industry preferred.
• Associate’s degree or equivalent work experience preferred.
• Passion for service and the desire to help people.
• Engaging communication and interpersonal skills.
• Ability to quickly learn new technology and use a variety of data and systems in order to proactively identify solutions to meet client needs.
• Dedicated and demonstrated ability to work in a high-volume environment.
• Intermediate level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry.
• Intermediate technical skills, with the ability to use multiple applications simultaneously and efficiently, including Windows, internet research, database systems, and email.
• Due to nature of risk with responsibilities, attention to detail and accuracy are required.

You demonstrate these behaviors:

• Results Orientation: Demonstrates concern for achieving or surpassing individual results. Sets and maintains high-performance standards. Tries new strategies and techniques to reach challenging goals.
• Adaptability: Effectively functions during rapidly changing conditions and high-pressure situations. Possess the ability to familiarize self with multiple processes, activities, and platforms from other business segments. Quickly adjusts and constructively reacts to unforeseen circumstances and setbacks.
• Problem Solving:Utilizes knowledge, experience, and resources to take ownership of and resolve escalated issues. Uses critical thinking and appropriate business judgement to assess risk and considers all parties involved, striving to develop solutions where all parties can benefit. Presents problem analysis and recommended solutions rather than simply identifying or describing the problem itself.