Job Description

About Carvana

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do

About the team and position

The Technology Services team provides essential support to our employees, ensuring all computing and collaboration tools function efficiently. The Associate AV Specialist is the foundational support layer for our AV and meeting room technology. This role is dedicated to providing exceptional customer service and rapid resolution of basic technical issues related to AV equipment, ensuring a seamless experience for all internal customers.

This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona. Occasional after-hours work is required to support scheduled corporate communications events and ad-hoc on-call coverage for critical AV incidents; cell phone reimbursement is provided for on-call eligible roles.

What you’ll be doing

• Handle incoming Service Desk tickets related to meeting rooms, projectors, TVs, and basic AV
• systems.
• Provide high-quality, hands-on support for AV related issues.
• Conduct daily checks and physical floor walks to proactively identify and resolve common technical issues before they impact meetings.
• Assist with the physical setup, inventory, and lifecycle management of AV equipment, including asset tagging and equipment delivery.
• Use communication tools and internal documentation to diagnose problems, gather information, and identify quick solutions.
• Log all incidents and requests accurately in ServiceNow (SNOW), with detailed notes; document project tasks in Jira when assigned.
• Learn and execute basic, documented AV maintenance and troubleshooting procedures (e.g., rebooting, basic cable testing, peripheral connection checks).
• Serve as a resource for questions and provide prompt, professional communication to end-users.
• Assist with after-hours coverage for major corporate events and ad-hoc on-call support for critical AV incidents, as directed.
• Other tasks as needed

What you should have

• High School diploma or equivalent.
• Minimum 2 years of experience in the technical support or customer service field.
• Demonstrated proficiency in basic technical support and troubleshooting (e.g., service desk functions).
• Experience troubleshooting AV equipment such as HD TVs or Projectors.
• Excellent time management, organizational, and prioritization skills.
• Valid and current driver’s license (due to travel between Phoenix locations).

Don't Meet 100% of the Qualifications?

At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!

What we’ll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• Ability to lift and carry AV equipment up to 50 lbs.
• Occasional use of ladders for ceiling-mounted equipment.
• Ability to kneel or crawl for under-desk cabling.
• Extended periods of standing during event setup and floor walks.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice