Job Description

At Auction.com, we’re transforming real estate. As the nation’s leading online platform for buying and selling residential bank-owned and foreclosure properties, we connect buyers, sellers, and investors with innovative technology. With over $70 billion in assets, our success is driven by a culture of innovation, collaboration, and impact. We go beyond the bid—empowering our people to thrive and shape the future of the industry

Support the execution of Auction.com’s online judicial foreclosure sale process by working behind the scenes to ensure all administrative tasks, documentation, and system workflows are completed with accuracy and efficiency. In this role, you will contribute to the successful completion of online auctions by maintaining organized records, performing quality checks, and assisting with customers and internal communications.
You will play a key part in ensuring a seamless customer experience by supporting the processes that drive transactions from start to finish, including educating buyers on how to navigate and participate in the online auction process.
This position will operate under the guidance of a Lead Coordinator, who supports day-to-day workflow coordination and ensures consistency in processes and quality standards.
Training hourly pay is $20.00, increasing incrementally after the successful completion of positional training and with development of skills, proficiency, and responsibilities ranging from $20.00 - $30.00.

The Schedule:
As an Associate Auction Coordinator, Work schedules are assigned based on business needs, requiring flexibility and adaptability in a part-time, hybrid work environment. This role includes a combination of administrative responsibilities, ongoing training, and process-driven tasks focused on supporting the online foreclosure sale workflow.
Employees can expect to work between 15–30 hours per week, with a typical workday ranging from 4–8 hours, depending on workload and operational needs. The position follows a hybrid schedule, with a mix of 2–3 days working remotely and 2 - 3 days in the office.
While hours and schedules may fluctuate, team members are expected to manage responsibilities efficiently, meet deadlines, and maintain consistent communication. Ongoing training and resources will be provided to support skill development and ensure success in the role.

Responsibilities/Duties:
As an Associate Auction Coordinator, you will support the administrative functions and internal processes behind Auction.com's online judicial foreclosure sale operations. Responsibilities may include, but are not limited to:

• Perform administrative and clerical tasks to support daily office operations
• Review, proof, and QC (quality check) documents for accuracy, completeness, and compliance
• Maintain and organize filing systems (digital and/or physical)
• Assist in creating and formatting documents in Microsoft Word and Excel
• Handle email communications professionally and efficiently
• Answer and manage incoming phone calls, directing or resolving inquiries as appropriate
• Ensure data is entered accurately across systems and documents
• Assist with report generation and tracking
• Support internal workflows and ensure tasks are completed on time
• Collaborate with team members to cross-check work and maintain high standards
• Participate in training sessions and team meetings as needed
• Provide professional and courteous client-facing communication via phone and email
• Serve as a point of contact for customer inquiries, updates, and follow-ups
• Effectively communicate information clearly, accurately, and in a timely manner
• Maintain a high level of professionalism in all interactions
• Build trust with customers through responsiveness, clarity, and attention to detail

The Ideal Candidate:
• Extremely detail-oriented with a strong focus on accuracy and quality
• Able to perform quality control (QC) on documents with minimal errors
• Highly organized with strong time management skills
• Reliable, consistent, and accountable
• Enjoys working in customer service and specifically enjoys interacting with and helping people.
• Is tech-savvy and has excellent technical troubleshooting skills.
• Is proficient in Microsoft Office.
• Has excellent listening, verbal and written communication skills.
• Has great adaptability and quickly grasps new concepts.
• Achieves high performance while managing several assignments.
• Thrives in dynamic environments and can think quickly on their feet.
• Works well independently and as a team while continuously maintaining a team mindset.
• Is patient, clear and concise when talking to customers.
• Is open to feedback and coaching.
• Has a high school diploma or equivalent as a minimum level of education.
• Prior auction experience is appreciated but not required.

Technical Skills
• Proficiency in:
◦ Microsoft Word (required)
◦ Microsoft Excel (required)
• Working knowledge of:
◦ Salesforce or CRM systems (preferred; training provided)
• Comfortable learning new internal systems and tools

Additional Qualifications
• Experience in administrative, clerical, or office support roles preferred
• Experience handling high-volume emails, phone calls, or document processing is a plus
• Strong ability to follow processes and ensure consistency across work
• Demonstrates professionalism in all communications
• Comfortable communicating with both internal and external clients

What’s In It For You:
Competitive pay, professional experience for your resume, a unique working environment ,regular training opportunities for professional growth and development, employee recognition program, employee referral program, and eligibility to participate in the Auction.com 401k program. We also offer a competitive Travel Pay Policy to help compensate for personal vehicle usage, when applicable.

Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.
To all recruitment agencies: Auction.com does not accept agency resumes unless you are part of our preferred partner network. Please do not forward resumes to our jobs alias, Auction.com employees or any other company location. Auction.com is not responsible for any fees related to unsolicited resumes.
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