Job Description

Associate Applications Support Engineer

Permanent

Grade B - £28,598 - £34,434 per annum

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Birmingham City Council is one of the largest local authorities in Europe, supporting over a million citizens through a complex landscape of digital systems and services. Within Digital & Technology Services, our Applications function underpins the delivery of critical services across areas such as Housing, Revenues & Benefits, Social Care, and Education.

We are looking for Associate Application Support Engineers to join our team, supporting a broad range of business-critical applications that are essential to the day-to-day running of the Council.

This role is suited to individuals who already have some experience of working with applications or digital systems, and who are looking to build on that foundation within a large, complex environment. You will be expected to contribute to live support activity from day one, working with guidance but taking ownership of lower to medium complexity tasks.

You will support the resolution of incidents and service requests, assist with application troubleshooting, and contribute to system monitoring and performance activities to ensure services remain stable and reliable.

You will also support configuration, maintenance, and upgrade activities across a wide range of applications and platforms, working alongside experienced engineers to implement changes, test updates, and help maintain secure and compliant systems.

As part of a wider Applications function supporting over 300 systems, you will gain exposure to integrated platforms, data flows, and the way technology supports key Council services and statutory functions. This includes developing your understanding of areas such as access management, system configuration, and how applications interact across a complex estate.

We are looking for candidates who can demonstrate:

Some experience supporting applications, IT systems, or digital services

The ability to troubleshoot issues and work through problems logically

Experience working in a structured environment where accuracy and attention to detail are important

The ability to manage their own workload, with support where needed

Strong communication skills, with the ability to engage with both technical teams and business users

Experience may have been gained through previous roles, education, or hands-on exposure to systems and technologies, but candidates should be comfortable working in a live support environment and contributing to service delivery.

In return, you will receive structured development, exposure to enterprise-scale systems, and the opportunity to build a long-term career within Digital & Technology Services.

This is an opportunity to join a large-scale, complex environment where you can develop your technical capability, build on existing experience, and contribute to services that support the city.

This is a hybrid role and onsite attendance is subject to service needs.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting.

Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact Resourcing@birmingham.gov.uk quoting ref 4080

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

and Person Specification – JD Associate Application Support Engineer.pdf

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here

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