Job Description

The Associate System Analyst is an entry‑level to early‑career role within Platform Services, focused on learning, executing, and supporting day‑to‑day platform operations under guidance. This role contributes to the reliability, performance, and security of Supply Chain Technology platforms across development, test, and production environments by following documented procedures, responding to alerts and tickets, and supporting environment readiness activities.

The Associate System Analyst is expected to build foundational technical skills, operational judgment, and platform context while progressively increasing autonomy. Success in this role is measured by reliability of execution, ability to learn and apply standards, quality of documentation, and effective escalation when issues exceed defined scope.

Team / Reporting

This role sits within Platform Services and works closely with System Analysts, Senior System Analysts, and Lead System Analysts. The Associate System Analyst receives day‑to‑day direction and coaching from more senior team members and supports platform initiatives led by the Platform Services Manager.

Key Responsibilities

1) Platform Operations & Environment Readiness

• Execute defined operational tasks for assigned systems and services following documented runbooks and standards.
• Perform system updates, basic configuration changes, and routine maintenance under guidance.
• Prepare environments for application deployments by completing readiness checklists and validating pre‑defined criteria.
• Identify issues or deviations from standards and escalate with appropriate context.

2) Incident Response & Operational Support

• Respond to alerts, incidents, and service requests during assigned support windows.
• Follow standard troubleshooting procedures to diagnose common issues and apply approved fixes.
• Escalate incidents promptly when impact, complexity, or risk exceeds defined thresholds.
• Participate in post‑incident reviews to learn root‑cause analysis practices and corrective actions.

3) Monitoring & Observability

• Use existing monitoring dashboards and alerting tools to assess system health.
• Validate alerts, gather logs and evidence, and support triage activities.
• Contribute observations that help improve alert quality and reduce noise over time.

4) Automation & Tooling Support

• Run and maintain existing automation scripts and scheduled jobs.
• Assist with testing or validating automation developed by senior analysts.
• Learn scripting fundamentals (PowerShell, Python, Bash) and apply them to simple, well‑defined tasks.

5) Documentation & Knowledge Management

• Contribute to runbooks, knowledge base articles, and operational checklists.
• Document steps taken during incidents, changes, and maintenance activities.
• Ensure documentation is accurate, reusable, and aligned with established standards.

6) Cross‑Team Collaboration

• Work with application, infrastructure, and security teams as assigned.
• Communicate status, findings, and blockers clearly and professionally.
• Follow established escalation paths and change coordination processes.

7) Learning & Professional Development

• Actively build foundational knowledge of supported platforms, tools, and operational practices.
• Complete required training and pursue recommended learning paths.
• Seek feedback and apply guidance from peers and mentors to improve execution and judgment.

Required Qualifications

Education

• Bachelor’s degree in computer science, information systems, or a related field, or equivalent practical experience.

Work Experience

• 1–2 years of experience in systems administration, IT operations, application support, or a related technical role.
• Exposure to Windows or Linux operating systems in an enterprise or academic environment.

Knowledge / Skills / Abilities

• Foundational understanding of operating system concepts (Windows/Linux), virtualization, and basic networking.
• Ability to follow documented procedures, checklists, and standards with attention to detail.
• Basic familiarity with monitoring or ticketing tools (e.g., LogicMonitor, Splunk, AppDynamics, ServiceNow).
• Introductory scripting or automation experience (PowerShell, Python, Bash) or strong willingness to learn.
• Strong analytical skills and curiosity to understand how systems work and fail.
• Clear written and verbal communication skills; able to provide concise updates and effective escalations.
• Professional judgment to recognize risk and ask for help when needed.

Core Competencies

• Reliability and consistency of execution.
• Learning mindset and coachability.
• Operational discipline and attention to detail.
• Clear escalation and communication habits.
• Team collaboration and accountability.

Growth Path

This role is designed to progress toward a System Analyst position through demonstrated mastery of operational tasks, increased independence in troubleshooting, improved technical depth, and consistent application of platform standards.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$73,000.00 - $110,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.