Job Description

Basic Qualifications:

• Bachelor's degree in Information Technology or related field
• 1 - 2 years experience in call center, supply chain or handling incident queue's
• Strong analytical, troubleshooting, and debugging skills
• Experience in writing/troubleshooting SQL statements and a general familiarity with basic database operations

• Strong communication skills (written, verbal, and presentation)

• Ability to quickly learn and implement new skills, technologies, frameworks, and tools
• Highly responsible, team-oriented individual with strong work ethic and ability to act as a self-starter

Preferred Qualifications:

• Basic familiarity with Integration-centric technologies - RESTful APIs, AS2 Connectivity, cXML, JSON, EDI X12, or SFTP
• Basic familiarity with Supply Chain services, processes, tools

• Experience in working and collaborating with business and cross-functional teams

• Knowledge of Oracle EBS Forms (Order Management, Purchasing, Inventory, etc.)
• Basic familiarity with Agile Development Methodologies (Story Pointing, Grooming, Planning, etc.)

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

Qualifications

This position is only accepting applicants already located in Costa Rica

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software, WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture, grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

At WWT, we strive to create an integrated Supply Chain ecosystem between us and our partners. This means establishing seamless data integrations with our customers, vendors, carriers, and other partners. This IT Associate Analyst position will serve in a Support capacity to ensure timely triage and resolution of Requests and Incidents related to Supply Chain Integrations with our partners. This position will also play a support role to new Partner Integrations by assisting in functional testing of integration solutions. You will work in a fast-paced environment with a dynamic team consisting of other Developers, other Analysts, and Architects. Team Members utilize a broad range of functional and technical skills and are encouraged to expand their functional knowledge and technical capabilities.

Responsibilities:

This position will serve as an Associate IT Analyst for the Strategic Partner Enablement team. Core responsibilities include the following:

• Serve as primary triage points for new and emergent requests, break/fix tickets, and general user inquiries related to Strategic Partner Integrations
• Provide external-facing and end-user support to stakeholders reporting incidents
• Assist in executing test scenarios in support of in-development Integrations
• Partner with Strategic Partner Integrations peer group to review Support-related trends, escalation risks, and Help Needed items
• Actively contribute during all Agile Ceremonies (PI Planning, Daily Stand-ups, Team Retros, etc)