Job Description

-Support the TA Head/Product Managers/Product Executives in the team -Provide enhanced marketing and secretarial support to team members. -Provide analytical and operational support. Associate are aligned to perform qualitative and quantitative analytics on data to enable the informed decision making.

Major accountabilities:

• Responsible for providing secretarial and administrative support.
• Support the Project Managers in preparation of promotional material for marketing.
• Ensure the full implementation of the SOP.
• Issuing monthly reports showing customer satisfaction level.
• Update distributors database -Ensure the accurate and timely completion of all reports.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Key performance indicators:

• Customer satisfaction
• Delivery on time

Minimum Requirements:

Work Experience:

• Working experience within the pharmaceutical industry
• Market and customer intelligence
• Market Knowledge and Network is desirable
• Patient/client driven with excellent communication skills

Skills:

• Administrative Assistance
• Adobe InDesign
• Advertising Campaigns
• Business Networking
• Communication Skills
• Curiosity
• Customer Retention
• Digital Marketing
• Marketing Collateral
• Marketing Communications
• Marketing Plans
• Mobile Marketing
• Press Releases
• Social Media
• Sop (Standard Operating Procedure)
• Trade Shows

Languages:

• English

Skills Desired

Adobe InDesign, Business Networking, Digital Marketing, Mobile Marketing, Press Releases, Social Media