Job Description

The Commerce Payments organization is a motivated, forward-thinking team with a singular focus on delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As an Associate on the Agentic Commerce team, you will support the execution of our Agentic Commerce strategy by driving governance, tracking, competitive intelligence, and cross-functional coordination. You will maintain program discipline across workstreams spanning external partners, risk/controls, and operational launch activities.

Job responsibilities

• Drive day-to-day program governance: manage scope, milestones, dependencies, and RAID (risks, assumptions, issues, decisions) across Agentic Commerce workstreams
• Build and maintain program artifacts and reporting (status decks, dashboards/scorecards, delivery plans, decision logs, action trackers) for stakeholders and leadership
• Support external ecosystem coordination (networks, wallets, platforms)
• Partner with Fraud, Risk, Controls, Legal, Compliance, and other stakeholders to ensure clarity of key decisions and milestones for the program
• Publish regular updates on key Agentic Commerce developments (market trends, partner announcements, emerging standards, and internal program milestones) through concise newsletters/status notes and stakeholder briefings to support alignment and timely decision-making
• Monitor program goals and KPIs, flag gaps early, and support remediation planning and execution

Required qualifications, capabilities, and skills

• 1+ years of experience in program/project management, business management, operations, or technology delivery
• Strong execution and organizational skills: ability to manage trackers, synthesize status, and drive follow-ups across many stakeholders
• Demonstrated curiosity and enthusiasm for the evolving Agentic Commerce landscape, with a desire to stay close to emerging capabilities and translate new developments into practical implications for our platform roadmap and delivery plans
• Ability to communicate clearly in writing and verbally; comfortable preparing concise leadership updates
• High attention to detail and ability to operate effectively in a controlled environment with risk and governance partners
• Bachelor’s degree or equivalent work experience

Preferred qualifications, capabilities, and skills

• Payments/Fintech experience a plus

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans