Job Description
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Accounts Receivable professionals at Ciena play a key role in maintaining healthy customer relationships and enabling accurate financial operations through timely billing, collections, and reconciliation activities. This role contributes to operational effectiveness by ensuring outstanding receivables are managed efficiently and financial records remain accurate. Success in this position supports business performance, compliance, and continuous process improvement.
How you will make an impact:
- Monitor and manage accounts receivable ageing reports, identify delinquent accounts, and execute collection activities to recover outstanding payments.
- Conduct customer follow-ups through Teams, Zoom, email, and other communication channels to resolve payment issues and drive timely collections.
- Investigate and resolve billing discrepancies and disputes in collaboration with sales and customer service teams.
- Maintain collection records, including customer interactions, payment commitments, adjustments, and write-offs or allowances.
- Collaborate with internal stakeholders to implement process improvements and streamline accounts receivable collection activities.
- Reconcile remittance advice with the Cash Application Team and provide regular reporting on outstanding invoices, collection efforts, and key performance metrics.
- Create and maintain process documentation, protect confidential information, and ensure compliance with applicable regulations, policies, and billing requirements.
The must haves:
- Education: BCOM OR MCOM from a reputed college.
- Experience: 3+ years of relevant industry experience.
- Experience in accounts receivable collections or a similar role.
- Communication and interpersonal skills applied to building and maintaining customer and stakeholder relationships.
- Detail-oriented analytical and problem-solving capabilities.
- Utilization of Microsoft Excel, Power BI, and Looker.
- Application of accounting practices and experience with Oracle R12 and Oracle Fusion.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
