As Fresha continues to grow globally, we're looking for an exceptional Associate Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams — owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact. As we expand our footprint, professional proficiency in French is considered a strong asset for this position.
Onboarding Lifecycle: Own all pre-scopes and go-lives to successfully build, launch, and get our partners live on the platform.
Balance PM & Relationship Management: Drive a 50/50 split between project management (onboarding) and ongoing account management.
Nurture your Portfolio: Build meaningful, long-term relationships through regular contact and quarterly business reviews (QBRs) with a smaller, curated portfolio of partners.
Drive Partner Success & Value: Focus heavily on customer success over pure sales; help partners maximize the full value of Fresha, naturally driving monetization and retention.
Reduce Churn: Maintain a highly organized, consistent contact strategy across your portfolio to keep partners active and engaged post-onboarding.
Collaborate Broadly: Work cross-functionally with internal teams to ensure a seamless transition from the initial sale through to a successful go-live and beyond.
2+ years of experience in Account Management, Implementation, or Customer Success, with a heavy emphasis on onboarding and project management.
Strong Project Management Skills: Proven ability to manage pre-scopes, timelines, and technical configurations to get clients live efficiently.
A Customer Success Mindset: A genuine passion for helping partners succeed and solve problems, rather than just hitting a sales quota (though you will still be eligible for a variable bonus!).
Impeccable Organization: Ability to manage multiple moving pieces during the go-live phase while maintaining high-touch relationships with existing accounts.
SaaS or SMB Experience: Comfortable working in a high-volume SaaS environment; experience driving commercial outcomes/retention across an SMB book of business is a plus.
Fresha is the world’s leading marketplace platform for the beauty, wellness, and self-care industry, trusted by millions of consumers and businesses worldwide.
For consumers, Fresha offers a seamless way to discover, book, and pay for beauty and wellness services with top local professionals. For businesses, Fresha provides an all-in-one platform that streamlines operations, from appointment management to client engagement, helping them grow effortlessly with powerful business software, integrated payments, financial services and cutting-edge technology solutions.
Fresha’s comprehensive ecosystem empowers businesses and professionals with everything they need to operate seamlessly and efficiently. From appointment bookings, point-of-sale, client management, and marketing automation to loyalty programs, inventory management, and team coordination, Fresha provides an all-in-one solution designed to drive business growth.
Fresha’s consumer marketplace helps businesses unlock their full revenue potential by maximizing online bookings and leveraging automated marketing tools. Through seamless integrations with major platforms like Instagram, Facebook, and Google, businesses can attract more clients while Fresha’s mobile apps ensure a smooth booking experience.
Today, 130,000+ businesses and 500,000+ professionals rely on Fresha, with over 1 billion appointments processed to date. Headquartered in London, United Kingdom, Fresha has a global presence with offices in New York City, Orlando, Vancouver, Madrid, Paris, Amsterdam, Warsaw, Sydney, Singapore and Dubai.
