Job Description

We are seeking an Associate Account Manager, Australia to join a pivotal new chapter for Trustpilot as we expand our team in Copenhagen.

In this role, you will be responsible for retaining and growing a defined portfolio of existing customers. You will act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with strong relationship-building skills to ensure adoption, satisfaction, and sustainable revenue growth.

You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers in achieving measurable value.

What you'll be doing:

• Take ownership of an SMB customer portfolio across Australia and New Zealand.
• Increase renewal rates, reduce churn, and help your customers grow their businesses.
• Analyze market trends and customer behavior within the portfolio to identify opportunities for improvement and growth.
• Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewals.
• Identify and successfully pursue upsell opportunities and new revenue streams.
• Act as a trusted advisor, advocating customer needs to internal support, product, engineering, and sales teams.

Who you are:

• Fluent in English.
• 1–3 years of sales or account management experience, preferably within software, digital, or online marketing industries.
• A genuine commitment to deeply understanding customer needs and exceeding expectations.
• Proven experience in B2B sales or account management in a fast-paced environment.
• Ability to build and maintain strong relationships remotely.
• A morning person. Since your clients will be on the other side of the world, it's beneficial if you are most productive in the morning and can take a high degree of ownership over your own schedule.
• You thrive in a team-based environment and are excited by the opportunity to work regularly with colleagues in a Copenhagen-based setting.
• It is a plus if you have experience working with customers in the Australian and New Zealand markets, or if you have experience supporting and growing business in new markets.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!