• The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager’s portfolio.

Duties and Responsibilities:

• Develop and maintain long-term relationships with customers.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met (land and/or snow)
• Lead and facilitate or assist in the resolution of customer problems or concerns (land and/or snow).
• Proactively present site enhancement ideas to existing customers.
• Ensure renewals of each assigned account within the customer portfolio
• Identify and pursue opportunities to sell ancillary services.
• Generate referrals from existing client base and communicate with Business Developer
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Manage service delivery to the specified scope of work (land and/or snow).
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
• Maintain satisfactory accounts receivable levels (land and/or snow).
• Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information.
• Perform additional duties as assigned by the Branch Manager

Education and Experience:

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
• 1 year of supervisory experience in the landscape or service industry

Physical Demands/Requirements:

• Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
• Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
• Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services
• Ability to travel by car, train, and plane
• Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours
• Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

• Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
• Field-based position, a combination of office and customer-facing

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.