Zinc

Associate Account Manager

Zinc  •  £31k/yr  •  London, GB (Remote)  •  4 days ago
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Job Description

Associate Account Manager

Department: Account Management

Employment Type: Full Time

Location: Zinc - London

Reporting To: Oliver Ackland- Snow

Compensation: £31,000 / year

As an Associate Account Manager, you'll provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells. 🛍️

Suitable for recent graduates. You'll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. We'll give you full training and hands-on coaching from experienced AMs, so you can build real commercial and customer skills fast. If you're organised, curious, and love working in a fast-paced environment, this is your chance to build a career with us. 🌱🦋

Key Responsibilities 🗝️

  • Manage and support customer accounts 📊
  • Handle renewals and upsells to drive customer growth 💡💰
  • Provide product insights to help customers maximise value 📈
  • Build strong relationships and encourage customer advocacy through testimonials 🗣️
  • Stay organised and proactive in managing multiple accounts efficiently 📅

Skills, Knowledge and Expertise 🚀

Customer service – Deliver excellent service to customers 🤝
Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction.

Problem-solving – Resolve issues independently and effectively 🧠Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly.

Organisation – Stay organised while handling multiple tasks 📅
Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track.

Commercial – Display a strong commercial aptitude for renewals and upsells 💼💰
Reason: You'll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth.


Soft Skills 🌸

Communicator – Clear and confident communication with customers 🗣️
Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust.

Emotional intelligence – Recognise and respond to customers' emotions 💖
Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively.

Confidence – Handle challenges and conflict with self-assurance 💪
Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success.

Autonomy – Work independently with minimal supervision 🌱
Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential.

What we offer 🍉

  • 24 days holiday + Bank Holidays + your birthday off 🎉
  • £1200 annual benefits allowance ( ThanksBen, from month 2)
  • Early finish Fridays (16:00)
  • Yearly company retreat abroad ✈️
  • 30 days to Work from anywhere 🌍
  • Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption) 🐣
  • Statutory pension with NEST (3% employer, 5% employee)
  • Zinc shares, issued through the EMI Scheme
  • Unlimited access to Spill Therapy
  • Company socials, quarterly team socials Free Monday lunches
  • Nursery workplace benefit scheme (Yellownest)
  • Option to lease an electric car through Electric Car Scheme
  • Celebrated Zinc anniversaries 🥳

Zinc

About Zinc

At Zinc, we believe that background checks should be instant, easy, and delightful. Yes, you read that right.

Traditional background checking providers are slow, manual, and error-prone — Zinc’s here to change that.

Here’s how it works:

Step one: Select your checks

With Zinc you get exactly the checks you want, and no extras you don’t. Make your own templates and re-use them, or use our pre-built packages to align with any regulatory check requirements.

Zinc offers global checks in over 190 countries, including:

Credit checks

Address verification

Reference checks

Qualification checks

For a full list, visit https://zincwork.com/checks.

Step two: Tell Zinc who you’re checking

Enter your candidate or employee’s name and email address, then click “Request checks.”

The rest is easy: Candidates use our mobile-friendly platform to submit any required information, referee names, and additional documents. We’ll even chase references for you.

Here’s what Becca Covill, HR Operations Specialist at Jensten, said about Zinc references:

“When we’ve used different providers, there was a lot of manual intervention required. But with Zinc, we’ve been able to put them in, click a button, and it just runs.”

To stay in the loop, just visit your Zinc dashboard and get at-a-glance updates.

Learn more about Zinc’s commitment to candidate experience here: https://zincwork.com/candidates

Step three: Get results, fast

With direct HMRC integrations and automated workflows, Zinc delivers results fast. Like, really fast.

“Obviously I recommend Zinc, but an IDSP will change your life overnight. It had instant results.” — Zander Loftus, Recruitment Manager, Hexagon Care

View results directly in the Zinc platform, or get them delivered to your ATS or HRIS. Zinc integrates with platforms like Workday, Pinpoint, Greenhouse, and more. For a full list of our available integrations, visit https://zincwork.com/integrations.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
London, GB
Year Founded
2017
Website
zincwork.com
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