Job Description

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You'll Have

This position is responsible for retaining and onboarding less complex clients through service and administration excellence. It collaborates and supports other Account Advisors, Account Managers, and other external stakeholders, (Clients, Agents, Consultants and Brokers) to actively retain existing business. For designated accounts this position provides proactive service directly and timely resolution of service issues by coordinating with peer Account Advisors and operational personnel. It works in conjunction with other Account Advisors to support Account Managers.

What You'll Do

• Serves as the primary day-to-day contact for assigned health insurance clients, helping onboard new groups, retain existing business, resolve service issues, and deliver a strong customer experience for clients, brokers, consultants, and agents.
• Coordinates across internal teams to support account management activities, including renewals, client projects, service requests, Salesforce updates, and ensuring smooth implementation and ongoing administration of employer health plans.
• Provides sales and administrative support, acting as a subject matter expert for employer enrollment platforms, creating client communications and educational materials, and supporting enrollment meetings, broker events, and member engagement initiatives.

How You'll Do It

• Build external relationships with assigned customers and stakeholders (agents, clients, brokers, and consultants) to increase and maintain our market share.
• Establish relationships internally to implement, complete projects, coordinate fully insured and self-insured renewals, update salesforce and address service needs.
• Provide administrative support to the Benefits Manager (BEN) platform and Employer Portal and act as a subject matter expert for Small Group and Mid-Market new sales & account management teams, broker and accounts who use BEN.
• Support engagement strategy by assisting in content creation for client/broker informational presentations, educational engagement events, member enrollment meetings, etc.
• Assists in developing accurate member communications and materials including client collateral mailings, welcome packets, resource guides, specific member mailings, open enrollment meetings, health fairs, etc.
• Help resolve escalated service issues including interactions with internal Blue Cross operations staff and others as needed.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 2+ years related experience or bachelor’s degree in lieu of experience.
• High school diploma (or equivalent)
• Overnight travel as required

Preferred Skills & Experience

• Associate's degree.
• Ability to communicate clearly and professionally in routine interactions, actively listen to understand needs, and adapt messaging to support team collaboration.
• Ability to analyze information, identify routine challenges, and partner with others to implement solutions.
• Ability to effectively organize work, balance priorities, and manage time across assigned responsibilities.
• Ability to produce accurate proposals, rate sheets, and internal documentation.
• Experience supporting a sales team in healthcare or insurance.
• Knowledge of quoting tools or enrollment workflows.
• Proficiency with CRM tools and Microsoft 365.

Licensure/Certifications

Required -

Producer License in the lines of Health/Accident - State Insurance Licensing Board

Role Designation

Hybrid

Role designation definition:

• Teleworking is working full time remote.
• Hybrid is a minimum of 2 days onsite.
• Onsite is full-time onsite.

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits

$61,200.00 - $79,500.00 - $97,800.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical requirements.