Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary

Iron Mountain is seeking a customer-focused Associate – Customer Support to join our Customer Support team. In this role, you will be responsible for supporting customer lifecycle processes by coordinating seamlessly with internal teams, communicating directly with customers, and ensuring the accurate processing of requests related to onboarding, pickups, record destructions, and account updates.

Our Customer Support team thrives on a collaborative, customer-centric approach, working together to deliver exceptional service and uphold high operational standards.

What You’ll Do

In this role, you will:

• Manage and process high-volume customer requests—including onboarding, pickups, destructions, and account updates—delivering accurate and time-sensitive outcomes.
• Collaborate closely with internal teams and communicate directly with customers via phone to support the complete customer lifecycle and ensure seamless operations.
• Ensure strict compliance with organizational standards, policies, and accuracy guidelines, particularly when executing sensitive record destruction and account management tasks.

What You’ll Bring

The ideal candidate will have:

• 2+ years of experience in customer service or related operational roles.
• Strong knowledge of basic Google Sheets functionality, including sorting, filtering, and basic formulas.
• Proven ability in verbal communication over the phone, time-sensitive task management, high attention to detail, and collaborative problem-solving.
• High school diploma or equivalent experience in a customer-facing support role.

Category: Customer Support