Job Description

1. Open Payments & Transparency Deliverables:

• Accurately process and deliver Open Payments data for all applicable projects in alignment with regulatory and client requirements
• Ensure data is complete, accurate, and audit-ready prior to submission
• Maintain a clear understanding of transparency reporting expectations and timelines
• Implement corrective actions as needed

2. Client-Specific Data Processing & Reporting:

• Process upload file
  • Currently performed annually but expected to transition to quarterly processing (increased frequency)
• Support client’s Direct Upload attendee adds request

• Current cadence: 2x monthly but moving to weekly cadence

• Process client management reports
  • Validate data outputs
  • Identify trends, gaps, and potential compliance risks
  • Implement corrective actions as needed

3. Corrective Action Management (Compliance & Audit Support):

• Implement corrective actions based on:
  • PET (Policy Exception Tracking) violations
  • Data output trends from management reports
  • Audit findings or compliance reviews
• Proactively identify recurring issues and support
• Ensure all corrective actions are:
  • Clearly documented (email and tracker)
  • Completed within defined timelines
  • Communicated to appropriate stakeholders (managers, employees, clients, as needed)

4. Expense & Concur Compliance Monitoring:

• Employee Maintenance (new hire, term, transfer, realignments, etc.)
• Monitor unsubmitted available expense reports monthly
• Execute follow-ups and implement corrective actions to drive compliance
• Support client’s users with:
  • Expense submission issues
  • Concur policy adherence
  • Documentation requirements

5. Client Operational Support:

• Process client-related VIA tickets in ServiceNow:
  • Ensure timely response and resolution
  • Maintain clear documentation of actions taken
• Assist users with Concur-related challenges, including:
  • System navigation
  • Policy interpretation

6. Training & User Support:

• Attend New Hire trainings to:
  • Provide guidance on Concur processes
  • Answer client-specific compliance and expense reporting questions
• Deliver support that is:
  • Clear and user-friendly
  • Aligned with compliance expectations

7. Technical Knowledge & Issue Resolution:

• Develop a strong understanding of 2FA challenges impacting client users (especially on client-issued equipment)
• Provide guidance and assist with resolution of access and authentication issues
• Stay informed on system updates and known issues impacting user experience

8. Stakeholder Engagement & Communication:

• Attend client monthly manager meetings hosted to:
  • Share insights on Concur challenges, trends, and recurring issues
  • Highlight compliance risks and improvement opportunities
• Maintain a professional, proactive, and solutions-oriented communication style

9. Continuous Improvement & Process Awareness:

• Actively identify opportunities to:
  • Improve compliance rates
  • Streamline data processing
  • Enhance user experience
• Demonstrate understanding of client-specific workflows and evolving business needs

Track Deliverable Timelines:

• Timeliness of deliverables (e.g., % on-time Open Payments submissions)
• Reduction in repeat violations
• User satisfaction/support effectiveness

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.