Job Description

Coupa Platform Support Manager – Administration, Integration & Operations Support

We are seeking an experienced Coupa Platform Manager to lead the administration, integration, and operational support of Coupa across a global enterprise. This role is critical to managing over $1B USD in annual spend and invoicing volume, supporting global procurement and finance operations, and ensuring seamless real-time integrations with our enterprise ecosystem.

This leader will own Coupa platform strategy, production support, integration, and continuous improvement while managing a team and collaborating closely with Finance, Procurement, IT, and external partners.

Key Responsibilities

Coupa Platform Leadership & Governance

• Own the overall administration, configuration, and health of the Coupa platform (Procure-to-Pay, Invoicing, Supplier Management, and related modules).
• Define and enforce Coupa governance, standards, best practices, and operating procedures across global regions.
• Lead platform roadmap planning, upgrades, feature adoption, and optimization initiatives.
• Act as the primary escalation point for complex Coupa-related issues and strategic decisions.

Integration Architecture & Real-Time Processing

• Lead design and support of real-time and near-real-time integrations between Coupa and enterprise systems using APIs, Kafka, GCP and middleware platforms
• Oversee integrations with Oracle Fusion Financials (GL, AP, suppliers, chart of accounts, invoices, and payments).
• Ensure data accuracy, performance, resiliency, and monitoring across all Coupa integrations.
• Partner with enterprise architecture and security teams to ensure compliance, scalability, and reliability.

Operations & Service Management

• Manage day-to-day Coupa operational support using ServiceNow, including ticket intake, prioritization, SLAs, root cause analysis, and resolution.
• Establish and maintain production support processes, runbooks, monitoring, alerting, and incident response.
• Drive continuous improvement to reduce incidents, improve automation, and enhance end-user experience.
• Ensure platform availability, performance, and disaster recovery readiness.

Financial & Spend Management Enablement

• Support high-volume global procurement, invoicing, and spend management operations exceeding $1B annually
• Partner with Procurement, Finance, and AP teams to translate business requirements into scalable Coupa solutions.
• Ensure compliance with financial controls, audit requirements, and data governance standards.

Leadership & Collaboration

• Lead, mentor, and develop a team of Coupa administrators, analysts, and support resources.
• Coordinate with internal teams (Finance, Procurement, IT, Security) and external vendors or system integrators.
• Communicate effectively with both technical and non-technical stakeholders, including senior leadership.
• Lead design reviews, operational reviews, and platform health assessments.

Required Qualifications

• 8+ years of experience supporting enterprise financial or procurement platforms, with strong hands-on Coupa experience
• Proven experience leading Coupa administration, configuration, integrations, and production support in a global environment.
• Strong experience with API-based integrations and event-driven architectures (Kafka preferred)
• Solid understanding of Procure-to-Pay (P2P) and Invoice-to-Pay (I2P) processes.
• Experience supporting or integrating with Oracle Fusion Financial applications
• Hands-on experience managing support operations via ServiceNow
• Strong leadership, communication, and stakeholder management skills.

Preferred Qualifications

• Experience supporting Coupa at scale (large transaction volumes, multi-region deployments).
• Prior experience in manufacturing, consumer products, or global supply chain environments.
• Familiarity with middleware platforms and integration monitoring tools.
• Experience with audit, SOX controls, and financial compliance processes.
• Background in DevOps, automation, and operational excellence practices.