Job Description

A Day in Your Life at MKS:

As an Assoc IT Analyst, you will provide professional IT support to all customers, internal and external, within the assigned geographic region. Support for all MKS approved applications will be provided while adhering to established SLA’s. You are the business owner and champion for the global Help Desk application. Work with the Global Field Services, Applications and Infrastructure Teams to identify, analyze, and resolve IT issues in a timely fashion. You participation in projects as directed by the IT Field Services Manager is required. Independent and Team driven identification and implementation of IT and business process enhancements is expected.

You Will Make an Impact By:

• Respond to all customer requests for assistance in a professional manner.
• Champion the global Help Desk application and ensure all activities, including phone calls, are well documented.
• Troubleshoot, diagnose and thoroughly document reported problems.
• Respond to customer requests and provide timely status updates within established SLA’s.
• Make adjustments, repairs and/or perform preventative maintenance on computers, telephones, printers, mobile devices and other IT related equipment.
• Identify, troubleshoot and repair software and hardware errors and/or problems.
• Ensure local area network, wireless and VPN access and troubleshoot network connectivity issues.
• Manage local and regional IT asset inventory, ensure compliance with MKS standards.
• Conduct local and regional new employee IT on boarding activities.
• Train customers on the use of new and existing applications.
• Provide office and workstation setup and relocation support.
• Travel as needed to support all sites in the assigned geographic area.
• Perform other related duties that may be assigned or associated with the responsibility of the position

Skills You Bring:

• Associate’s degree in Computer Science, Information Systems or related field.
• 3 years of experience in IT technical support, additional experience in lieu of degree requirement.
• IT technical certifications a plus.
• Good communication skills, both orally and in writing.
• Focused on providing excellent customer service.
• A proven track record of accomplishments and strong interpersonal skills are required.

#LI-DNI

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role