Job Description

Responsibilities:

• Investigate customer/sales force complaints and assure complaints are investigated accurately and closed in a reasonable amount of time.

• Issue replacements, credits, or RGA’s as required for complaint resolution. Notify sales reps/customers regarding the results of the investigation. 

• Run monthly or quarterly complaint trend reports per SOP.

• Coordinate stock checks and rework of product as required in response to complaints.     

• Identify appropriate actions required to prevent further complaints. Initiate manufacturing and supplier corrective action reports and follow up to ensure corrective actions are implemented.

• Coordinate or perform inspections of new products or products from new vendor at branches and factories.

• Responsible for building appropriate product documentation (e.g. Device Master Records) in compliance with applicable regulations and to support Design Control and Risk Management activities.

• Create and maintain inspection procedures.

Required Experience:

• Typically requires a Bachelor’s degree in Engineering, Science, Math or other related technical field.

• Experience in processing all relevant details, understanding and prioritizing their importance, and drawing clear and concise conclusions.

• Experience using time management skills to prioritize, organize, and track details in order to meet deadlines of multiple projects.

• Experience problem solving, overcoming obstacles, and reaching a positive and successful solution through mathematical or systematic operations.

• Experience using MS Office Suite products (Word, Excel, PowerPoint, Outlook).

• Position may require up to 10% travel.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.