Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Associate, Data Center Ops DCIT Technician will perform advanced-level operations, maintenance, solving and performance testing, including “base building” and data processing specific components and systems, in associated data center infrastructure field. Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and performs advanced problem solving, which requires good judgment and quick action. Reports to DCI Manager and or take direction from Senior DCI Technician.
Monitors Data Hall equipment and systems. Perform adjustments to operating parameters to ensure efficiency and reliability.
Respond to equipment failures and system alarms. Stabilize and perform corrective actions to maintain 100% availability.
Complete frequency-based infrastructure maintenance tasks, including hardware replacement and troubleshooting.
Knowledge of ITSM and Enterprise tools, with specific value supporting change management, controls, risk mitigation.
Base knowledge supporting network architecture, infrastructure engineering and technology operations support.
Base knowledge supporting systems, storage, voice/carrier platforms.
Build detailed maintenance and fixing procedures.
Apply expertise and experience to analyze various data center hardware components and system configurations to optimize performance.
Examine failures for trends and contributing factors, supporting and/or performing corrective actions independently.
Apply sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions.
Respond to Service Requests (SR) and Incident Management Reports (IMR)
Install equipment and terminate cables while working in proximity to hazardous electrical voltages.
Install, terminate and attach network cables without interrupting adjacent business-critical connections.
Raise data center availability risks to DCI leadership.
Supports leaders in designing and implementing policy, standards and procedures.
Crosstrain and/or mentor technicians /peers in relevant skills to support knowledge transfer and succession planning.
Lead in-house and vendor resources and supervise and lead workflow queues.
Availability & Support
Participate in a 24x7 on-call rotation supporting critical incident response
Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
Work schedules are subject to change to support shift requirements and/or business demands/needs
2nd shift 2pm-12:30am / 3rd shift 8pm-6:30am
Minimum Qualifications
High School or equivalent experience
Experience in a data center environment
Preferred Qualifications
Certification - Equipment Manufacturers Factory or site-specific training
Experience in the associated infrastructure field, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications networks, BICSI Installer 1 certification, Cisco CCNA equivalent
Sophisticated knowledge of EIA/TIA cabling standards and quality practices and able to accurately perform cable testing/ certification.
Advanced knowledge of infrastructure or data processing-based systems and equipment, with proven analytical, problem solving and decision-making skills.
General solid understanding of Microsoft Office Suite desktop applications.
System/Platform Domain Knowledge
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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