Job Description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

• The Associate Customer Service Communications Partner supports HSN, and plays a fundamental role in shaping how our team members connect to our strategy, culture, and to our customer. You'll report to the Manger of CS Communications and be a trusted partner to the QVC Group CS&E leadership team.

Where You'll Work

• This role is remote; job seekers must reside in one of the following states to be considered: Florida, North Carolina, Tennessee, Virginia, Georgia, and Pennsylvania. This role may require you to be on site at our West Chester, PA location.

What You'll Do

• Create content, write and edit SOPs, and to enhance messaging and engage our internal customers.
• Be a prime contributor to CS&E team members, being knowledgeable when handling customer calls, emails, and chats to support one-call resolution and reducing customer effort.
• Evaluate possible customer or representative impacts when you develop new programs or make changes in existing procedures to support all QVC Group CS&E divisions and departments.
• Complete assigned projects and tasks that support CS&E programs, promotions and procedures.

What You'll Bring

• Must demonstrate strong writing and editorial judgment by consistently translating complex business strategies into clear, concise, audience-appropriate messaging using the Smart Brevity framework.
• Fluency with modern communications channels and tools, including intranets, video content, and knowledgebase platforms
• Comfortable using AI as an aid in writing, editing, and completing communications
• Bachelor's degree or 2+ years' experience with professional communications, marketing, or knowledgebase management
• Demonstrated project management skills.

#LI-Remote

This is a remote position.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.