Job Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

• Monitor enterprise systems, networks, and applications using SCOM, Nagios, SolarWinds, and related monitoring tools.
• Execute and monitor production job schedules using CA Scheduler, ensuring timely and accurate completion.
• Respond to alerts and incidents, perform initial triage, and escalate according to defined procedures.
• Analyze and document recurring issues to support root cause analysis and continuous improvement.
• Perform system health checks, capacity monitoring, and routine operational tasks.
• Support implementation of automation and process enhancements to improve efficiency.
• Assist in disaster recovery (DR) testing and maintenance activities.
• Adhere to established procedures, security standards, and service level requirements (SLRs).

Qualifications

• Education: Bachelor’s degree in Information Technology or related field, or equivalent practical experience.
• Experience: 1+ years in IT operations, NOC support, or system monitoring roles.
• Technical Skills: Experience with CA Scheduler, SCOM, QMM, Nagios, SolarWinds; knowledge of production control processes, incident management, and system monitoring.
• Soft Skills: Strong analytical and troubleshooting skills; ability to work under pressure in a 24x7 environment; solid communication and teamwork abilities.