A Safari Lodge is seeking a dynamic Assistant Lodge Manager for  their 5-star Lodge in the Manyoni Private Game Reserve property, emphasizing a hands-on, team-oriented approach. Candidates must be skilled multi-taskers capable of managing diverse, fast-paced operations while delivering exceptional, personalized guest experiences.
We are seeking a true "all-rounder"—someone who thrives in a fast-paced  environment and isn't afraid to get their hands dirty. You must be a natural team player who can multi-task across departments while maintaining the highest level of professionalism and guest service.

Key Responsibilities & General Tasks

1. Guest Experience & High-End Hosting

 The Full Guest Journey: Manage the entire guest lifecycle, including

personalized welcomes, room orientations, and efficient check-outs.

 Concierge & Special Requests: Coordinate celebrations like bush breakfast and

private dinners, and handle complex guest dietaries or travel logistics.

 Resolution Management: Address and resolve guest feedback or operational

issues with speed and professional discretion.

2. Operational Oversight & Departmental Coordination

 Interdepartmental Hub: Act as the link between the Kitchen, Housekeeping,

Maintenance, and Guiding teams to ensure everyone is aligned on daily guest

requirements.

 Quality Control: Conduct daily inspections of the nine luxury suites and public

areas to ensure the lodge’s 5 star standards are consistently met.

 Duty Management: Oversee daily service flows, particularly during peak times.

3. Team Leadership & Development

 Staff Mentorship: Supervise a multidisciplinary team, providing hands-on

training, shift planning, and ongoing performance coaching.

 Roster Management: Manage staff duty rosters to ensure effective coverage.

4. Administration & Financial Control

 Stock & Procurement: Oversee inventory for Food & Beverage, housekeeping

supplies, and gift shop items.

 Financial Reporting: Support basic financial discipline through petty cash

control, daily guest invoicing.

5. Health, Safety & Sustainability

 Safety Protocols: Enforce health and safety procedures and manage emergency

situations, including coordination with reserve paramedics if needed.

 Eco-Initiatives: Support the lodge’s commitment to conservation by monitoring

sustainable practices and waste management.

Key Qualifications & Requirements

 Driver’s Licence: A valid South African Code B driver’s licence is mandatory.

 Experience: 1-2 years of senior supervisory or management experience in a 5-

star luxury lodge environment.

 Skills: Proficiency in MS Office and Property Management Systems (e.g.,

Nightsbridge).

 Attributes: Exceptional communication skills, a well-groomed professional

appearance, and the ability to thrive in a remote wilderness setting.

 Language: Fluency in English is required; Zulu speaking ability is a significant

advantage.

 Basic Salary: Typically ranges from R14,000 to R18,000 per month (depending on experience and qualifications).

 Accommodation: Full live-in position with a private home provided on-site.

 Meals: meals provided while on duty.

 Uniforms: Full uniform provided and laundered by the lodge.

 Wifi: Wifi is included.

 Transport: Transport to and from the staff village is included.

 Work Cycle: A remote-friendly rotation, typically 1 week off per month with the option of staying on site in their home while on time off.

 Leave: 15 days of annual leave per year