Job Description

Accountabilities:

As an Assistente de Carga Internacional, you will support daily freight forwarding activities by coordinating shipment processes, maintaining accurate records, and ensuring effective communication between customers, agents, and operational teams.

• Communicate with customers and international agents to provide updates and support throughout shipment processes.
• Approve and monitor air and ocean shipment documentation, including bills of lading and transport documents.
• Follow up on shipment data submissions through required logistics platforms.
• Monitor cargo movements until final delivery, including transfers and transshipment processes.
• Review shipment documentation and prepare pre-alert notifications for customers and internal teams.
• Review, approve, and issue debit notes and credit notes when required.
• Update operational systems with shipment information and applicable fees.
• Provide proactive customer and partner support through email and phone communication.
• Maintain accurate information to support efficient logistics operations.

Requirements:

The ideal candidate is organized, detail-oriented, and comfortable managing multiple logistics activities while communicating effectively with customers and international partners.

• High school diploma required; ongoing higher education is preferred.
• Previous experience in freight forwarding or international logistics is desirable.
• Basic to intermediate English skills.
• Strong attention to detail and ability to maintain focus in operational activities.
• Dynamic, proactive, and collaborative approach to daily tasks.
• Ability to work effectively as part of a team.
• Strong communication and customer service skills.
• Interest in developing knowledge of international cargo and supply chain operations.

Benefits:

• Remote work flexibility for eligible positions.
• Medical and dental assistance.
• Childcare support for eligible employees.
• Life insurance coverage.
• Access to fitness and wellness activities through a partner platform.
• Employee support program focused on emotional, personal, and professional well-being.
• Professional development platform with training resources and learning opportunities.
• Partnerships with educational institutions, language schools, and community programs.
• Transportation allowance.
• Meal allowance of R$42.00 per working day.
• Food allowance of R$421.58 per month.
• Inclusive and supportive work environment focused on employee growth and well-being.