Job Description

The Stretch Therapist is responsible for delivering guided, non-therapeutic assisted stretching services focused on improving mobility, flexibility, and overall movement quality. This role supports members through coached stretch sessions while operating strictly within a fitness- and wellness-based scope.

This position does not provide massage therapy, physical therapy, medical treatment, or injury rehabilitation.

Responsibilities

Provide high-quality assisted stretch services:

• Deliver assisted stretch sessions in accordance with company-approved protocols and sequencing
• Perform active and passive stretches designed to support flexibility, mobility, and range of motion
• Use appropriate body mechanics, positioning, and pressure to ensure client safety and comfort
• Continuously assess client feedback, movement tolerance, and comfort levels throughout each session
• Modify stretches within approved guidelines to accommodate individual mobility levels and limitations
• Maintain a calm, professional, and supportive presence during all sessions
• Ensure the treatment area is prepared, clean, and set up according to brand standards before and after sessions

Educate clients regarding services, visit frequency, and at-home care:

• Clearly explain the purpose and benefits of assisted stretching using non-therapeutic, wellness-focused language
• Set appropriate expectations regarding outcomes, emphasizing mobility support rather than pain or injury treatment
• Provide guidance on recommended visit frequency based on general wellness goals and program structure
• Educate clients on simple, safe at-home stretches or movement practices aligned with session goals
• Reinforce the value of consistency and long-term mobility care without making medical or clinical claims
• Answer client questions confidently while staying within defined scope-of-practice boundaries
• Refer clients to licensed healthcare professionals when questions or concerns fall outside scope

Communicate professionally with clients and team members:

• Establish rapport with clients through clear, respectful, and empathetic communication
• Obtain ongoing verbal consent and encourage open feedback during hands-on sessions
• Document sessions accurately and consistently using approved, non-clinical documentation standards
• Communicate scheduling needs, client feedback, and operational updates with team members as needed
• Collaborate with leadership and peers to ensure consistent service delivery and client experience
• Uphold brand standards in all verbal, written, and digital communications
• Maintain confidentiality and professionalism at all times

Complete other tasks and projects as assigned by studio leadership.

Qualifications

• One or more of the following certifications:
• Certified Personal Trainer (NASM, ACE, ISSA, or equivalent)
• Degree or coursework in Kinesiology, Exercise Science, or related field
• Athletic Trainer (AT/ATC)
• Yoga or Pilates instructor certification
• Background in movement coaching, fitness, or athletics
• Strong communication and interpersonal skills
• Comfort working hands-on with clients in a professional setting
• Ability to follow structured protocols and safety guidelines
• Completion of company-approved Assisted Stretch Training Program required
• Ongoing education and recertification as defined by brand standards
• Training does not confer licensure or authorization to practice regulated healthcare services
• Experience with customer service in the wellness industry.
• Experience in educating or providing service and homecare recommendations.
• A proven track record for gaining repeat business is a plus..
• High levels of resilience: solution-focused, especially when presented with complexity and the seemingly impossible.
• High levels of dedication: willing to voluntarily go the extra mile.
• High levels of vigor: Positive and uplifting attitude – works well individually, in teams, and in large group collaborative settings.
• High levels of absorption: You have high focus, love what you do, and get lost in your work.
• High levels of creativity: You look at problems as puzzles and provide a unique perspective in contributions.

Legal Disclaimer

©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.