Job Description

Assistant - Workforce Management Service Delivery

(Based on Malabe)

MAS Legato is the Shared Services arm of MAS Holdings, focused on offering Finance and HR services across the organization. The time and operational efficiencies created through a shared services platform makes MAS Legato a critical component of MAS, as a future-ready organization. We are seeking for an individual to ensure all operational activities related to Workflow Management Service Delivery Team (All grades) for Legato HR Operations, both locally and internationally are driven and implemented in a timely and effective manner based on SLAs/KPIs, whilst contributing towards identifying / executing process improvement opportunities, driving and achieving a performance driven culture through all internal & external stakeholders, thereby attaining a high level of stakeholder satisfaction, meeting business and operations excellence.

Key Responsibilities:

• Contribute to the overall achievement of activities in the following areas within set standards and KPIs under the Workforce Management Service Delivery Team within the Legato HR Operations for MAS, focusing on all employee grades.
• Ensure to complete relevant documentation and other activates in relation to all new hires, thereby following the set process in a timely, accurate and effective manner .
• Ensure that the ‘Employee Query Handling’ (Helpdesk) process is monitored and followed seamlessly, thereby providing all employee queries with the timely feedback and support as per the set SLAs, thereby maintaining a high level of Client SBU satisfaction.
• Follow-up on performance appraisals and life-cycle movements such as confirmations/ transfers/ secondments/ increments/ promotions/ Job & Employee data changes etc. and ensure relevant letters are issued and system is updated on time, whilst informing other relevant parties, addressing any process deviations, and obtaining necessary approvals in a timely and accurate manner.
• Ensure required attendance related data is downloaded, processed, and documented with the necessary approvals based on the information gathered through the system and according to SLAs, whilst informing relevant parties on processing attendance allowances and bonuses/ grading allowances etc.
• Support arrangement for all employee Exit​ conversations including documentation, issuance of service letters etc. for relevant employee categories.
• Update resignations and calculate earned leave, balance leave, recoveries (if any) on the database, ensuring the exit interview process is completed, statutory and non-statutory requirements (ETF/EPF/ Gratuity forms etc.) are processed, whilst proactively sharing exit data, trends with relevant parties for key decision making.
• Ensure to process all vendor related payments etc. whilst dealing with relevant internal parties and obtaining necessary approvals and directions as per the stipulated processes and SLAs thereby maintaining stakeholder satisfaction.
• Actively engage in problem solving initiatives such as 8 step / 5 why / root cause analysis etc, in order to address process related issues and identify possible solutions, thereby minimizing re-occurrences and maintaining a smooth flow in process.
• Ensure to complete all pre audit measures, whilst implementing post audit findings, based on the audit tool, in a timely and effective manner in relation to all internal/external/ client SBU audits, thereby maintaining /exceeding the required audit score.
• Support the Manager / Assistant Manager – Workforce Management – SD in driving identified value projects under the team, ensuring necessary operational activities are carried out by collaborating with required internal / external parties, ensuring timely execution and achievement project deliverables.
• Ensure a high and consistent level of client SBU satisfaction with relevant internal/ external parties, effectively engaging and providing continuous and timely support whilst maintaining quality standards.
• Identify potential process improvement opportunities and take necessary action to implement same in order to improve the productivity and efficiency of the team.

Qualifications and Skills:

• Degree/Professional Qualification in Human Resource Management or equivalent (Part qualification/Complete)
• 0 - 1 years’ experience in HR Operations
• Ability to work under pressure with minimum supervision
• Excellent communication/ presentation/ interpersonal/ Relationship management skills
• Time Management skills
• IT Literacy