Job Description

· Delivers ACE (Amazing Customer Experience) to all internal and external customers.

· Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.

· Embraces an expectation of learning and growth. Enthusiastically participates in training and development.

· Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.

· Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)

· Maintains clean work environment.

· Obtains and maintains forklift and walk-behind stacker certification.

· Obtains and maintains first-aid / CPR / BBP certification.

· Trains team members as they are on boarded. Ensures that a positive example is set for all team members.

· Recognizes when team members need coaching and provides immediate coaching when applicable.

· Trains warehouse team members in all aspects of floor operations to include baling, loading/unloading transport vehicles and power industrial equipment operation. Ensures that a positive example is set for all team members.

· Demonstrates a mastery in production and customer service management through evaluation.

· Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.

· Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.

· Leads warehouse team and activities in the absence of/and at the direction of the Warehouse Manager; see Supervisory Responsibilities below.

· Performs all administrative and clerical duties including but not limited to completing opening/closing duties, internal and external communications, and securing the building at the direction of the Warehouse Manager in accordance with established guidelines.

· Ensures compliance with established safety, security, and record keeping procedures and practices.

· Assist Warehouse Manager with coordination of salvage pickups.

· Assist in floor optimization for space based on product flow to ensure efficient production.

· Obtain and maintain Medical DOT certification for back up needs on box trucks.

· Assists Truck Drivers and other agency personnel in performance of their duties.

· Must be able to work flexible hours, available to open and/or close assigned retail location as required, make bank deposits, and secure building to ensure success of the operation.

· Must be able to respond to emergencies at any time as needed.

· Performs other job-related duties as assigned.

Qualifications

• Perform each essential duty satisfactorily.
• The requirements listed here are representative of the knowledge, skill, and/or ability
• Must maintain the ability to pass a criminal background check.
• Must be able to obtain and maintain Forklift/Stacker and CPR/First Aid certifications.

Must always maintain a valid driver’s license and access to reliable transportation.