Laguna Phuket

Assistant VIP Concierge Service Manager

Laguna Phuket  •  Bangkok, TH (Onsite)  •  5 months ago
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Job Description

The Assistant VIP Concierge Service Manager will act as the primary contact for VIP clients, providing timely and tailored support. This role involves handling VIP inquiries, booking requests, and complaints with professionalism and urgency while ensuring exceptional service delivery. The candidate will also offer personalized concierge assistance, including managing travel plans, relations, and other logistics for VIP stays.

Key Responsibilities:

  • Serve as the primary liaison for VIP clients.
  • Manage VIP inquiries, booking requests, and service-related issues with a focus on prompt resolution.
  • Deliver personalized concierge assistance, including travel arrangements and stay coordination.
  • Maintain professional communication channels and service standards for VIP guests.

Qualifications and Experience:

  • Language Requirement: Chinese speaking.
  • Experience: Minimum of 5 years in customer relations, hospitality, or a similar client-facing role.
  • Education: Bachelors degree in Business, Communications, or Hospitality Management.
Laguna Phuket

About Laguna Phuket

Laguna Phuket, nestled alongside a pristine 3km beach with the magnificent Andaman Sea as its scenic backdrop, stands as the foremost integrated destination in Asia. Spanning a vast 1,000-acre parkland and beachfront, and just a short 25-minute drive from Phuket International Airport, Laguna Phuket is home to six upscale hotels, a variety of residential options, an award-winning 18-hole golf course, opulent spas, exceptional dining choices, and an array of facilities and amenities.

The destination also offers a comprehensive selection of serene and luxurious residential communities suitable for living or investment. With options ranging from affordable condominiums to extravagant villas by the pool for living near the beach, Laguna Phuket presents an ideal chance to adopt coastal living while enjoying all that Phuket has to offer.

Laguna Phuket caters to everyone, offering abundant opportunities for enjoyment, romance, relaxation, and discovery. Whether it's a trip with friends, a family vacation, a romantic getaway, or a serene and luxurious residential community for living or investment, Laguna Phuket has something for everyone.

Industry
Travel & Hospitality
Company Size
51-200 employees
Headquarters
Thalang, TH
Year Founded
1983
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