Job Description

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

The Global Treasury Hub is responsible for the management of investor cash flow and ensuring cash related static data is well maintained.

The Treasury Hub work closely with the Investor Relations and Centre of Excellence teams to ensure that redemption and distribution related payment data are reviewed timely and in an accurate manner. Subscriptions monies received are reconciled in line with our AML and Fraud policies. We are also responsible for verifying the payment related data for invoice payments on behalf of our clients.

The Treasury Hub has a presence in Toronto, Singapore, and Dublin who work closely together to manage clients on a global basis.

The manager is the leader of the Treasury team and is responsible for the overall team performance and day to day of the relationship management from an inter-departmental perspective. The manager is responsible for building and maintaining, through regular coaching and training, a self-sustained, empowered and motivated team that consistently and reliably meet all deliverables.

Your Role:

Main Job Functions/Responsibilities

• Coaching, development and training of staff
• Communication of organizational vision and goals to staff and how it relates to their roles
• Risk Management of the day to day operations of the team through a gap analysis of processes and procedures
• Ensure staff understand and can effectively execute company policies and procedures
• Monitoring and track team performance and manage resources in order to meet SLA’s and departmental goals.
• Ensure high level of client satisfaction in service and quality deliverables from the treasury team
• Build and maintain internal relationships and act as their primary treasury relationship manager and an escalation point for their interaction with the team;
• Liaise internally with the Investor Relations team, Fund Accounting teams, Compliance team and Internal Auditor(s) to ensure all deadline and deliverables are met;
• Represent Treasury at on-site visits with clients;
• Propose and develop department-wide operational improvements/efficiencies in consultation with the other IR managers;
• Conduct Interviews and participate in the selection process of new staff;
• Leading or participating in projects when required;
• Leading or participating in SWIFT Interfaces when required

Key Competencies

• Business and Commercial Acumen
• Quality and Risk Management
• Decision Making
• Client Relationship Management
• Communication
• Developing Working Relationships with Others
• Leadership
• Coaching & Developing others
• Organization & Resources Management
• Drive for Results
• Adaptability

About You:

• Post secondary education
• 4 – 7 years of experience in Financial Services, preferably Hedge Fund Administration and / or Client Service with some exposure to accounting and performance reporting
• Experience managing and training staff
• Knowledge of compliance and regulatory issues including Know Your Customer (KYC) and anti-money laundering (AML) policies
• Strong client relationship skills
• Excellent Microsoft Office Suite and Outlook skills
• Exceptional attention to detail and organizational skills
• Superior written and verbal communication skills
• Ability to multi-task and manage multiple projects, and conflicting deadlines
• Ability to work with large volumes of data
• Ability to work independently and understand when to escalate
• Ability to learn and follow established policies and procedures

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.