• Oversee the day-to-day operations of the Employee benefit team, including transaction processing, customer service, and quality control
Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements
Develop and implement operational policies and procedures to improve efficiency and streamline processes
Work closely with the team and leadership of Employee benefit Operations to develop and implement strategic plans to achieve departmental goals and objectives
Monitor and analyze operational metrics to identify areas for improvement and to make data-driven decisions
Manage and develop a team of operations professionals, including setting goals, providing feedback, and conducting performance evaluations
Build and maintain relationships with internal stakeholders, including product, marketing, and sales teams, to ensure that operational needs are met
Liaise with external partners, including vendors, regulators, and auditors, to ensure compliance with regulatory requirements and company policies
Qualifications:
• Bachelor's degree in business administration, finance, or a related field
Minimum of 10-12 years of experience in operations, with a focus on Employee benefit or similar products
Strong leadership skills, with experience managing teams of professionals
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders
Demonstrated ability to analyze and interpret data to drive business decisions
Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously
Knowledge of Employee benefit products and regulations, as well as experience working with Employee benefit platforms and systems
Experience with process improvement methodologies, such as Lean or Six Sigma, is a plus
We hope that this job description provides you with a good starting point for creating a job description that suits your specific needs.
Oversee the day-to-day operations of the Employee benefit team, including transaction processing, customer service, and quality control
Ensure that all processing is completed in a timely and accurate manner, with a focus on meeting or exceeding service level agreements
Develop and implement operational policies and procedures to improve efficiency and streamline processes
Work closely with the team and leadership of Employee benefit Operations to develop and implement strategic plans to achieve departmental goals and objectives
Monitor and analyze operational metrics to identify areas for improvement and to make data-driven decisions
Manage and develop a team of operations professionals, including setting goals, providing feedback, and conducting performance evaluations
Build and maintain relationships with internal stakeholders, including product, marketing, and sales teams, to ensure that operational needs are met
Liaise with external partners, including vendors, regulators, and auditors, to ensure compliance with regulatory requirements and company policies
Qualifications:
• Bachelor's degree in business administration, finance, or a related field
Minimum of 10-12 years of experience in operations, with a focus on Employee benefit or similar products
Strong leadership skills, with experience managing teams of professionals
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders
Demonstrated ability to analyze and interpret data to drive business decisions
Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously
Knowledge of Employee benefit products and regulations, as well as experience working with Employee benefit platforms and systems
Experience with process improvement methodologies, such as Lean or Six Sigma, is a plus
We hope that this job description provides you with a good starting point for creating a job description that suits your specific needs.
Graduate
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
For more information, visit www.exlservice.com.
