Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Join a high-performing Wholesale Banking Payments Operations team where no two days are the same.

Your responsibilities will span across project initiatives, account reconciliations, and the investigation and resolution of complex payment enquiries.

This is a dynamic, fast-paced environment where accuracy and attention to detail are essential. You will partner closely with a wide range of stakeholders across teams, departments, and business lines, as well as engage with colleagues in different regions globally. The role offers exposure to end-to-end payment operations and the opportunity to build expertise in a critical banking function.

If you thrive under pressure, enjoy solving complex problems, this role is a unique opportunity to grow your career in wholesale banking.

Responsibilities:

• Execute and support end-to-end payment transactions across NPP/Osko, BECS, BPAY, and HVCS/RTGS
• Handle internal stakeholders, partners and external clients’ enquiries
• Monitor queues and acknowledgements to ensure settlement integrity and adherence to SLAs
• Investigate payment failures, recalls, and rejections; perform root-cause analysis
• Perform daily reconciliations of clearing, settlement, nostro, and suspense accounts
• Ensure compliance with laws, rules and regulations
• Collaborate with key local and regional stakeholders
• Proactively engaged in complex payment investigations and operational incidents
• Contribute to operational risk assessments, control reviews, and audit responses
• Support payment project initiatives

Skills:

• Prior experience in banking operations, with a basic understanding of payment and receivable transaction processing
• Basic understanding of wholesale banking both domestic Australian schemes (NPP/Osko, BECS, BPAY, HVCS/RTGS) as well as international payments
• Understanding of SWIFT payment message formats, structures, and specifications (including MT and ISO 20022 MX), with the ability to interpret, validate, and investigate payment messages
• Strong working knowledge of Excel (formulas, data analysis, reconciliations), Outlook, and Teams for communication, reporting, and workflow management
• Ability to manage multiple priorities in a fast‑paced environment while maintaining attention to detail
• A continuous‑improvement mindset, with experience identifying process inefficiencies and driving automation and operational excellence initiatives
• Proactive in investigating and resolving complex problems
• Communicates clearly while actively listening to understand stakeholder needs and resolve issues effectively
• Works well in a small team, flexible in changing priorities, and willing to take on varied tasks
• Eager to learn and continuously develop, while building strong working relationships across teams, departments, and regions