Job Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE

• Own and formulate the approach to identify priority, high-impact opportunity spaces — both within FWD and in the external health tech and insurtech market — and to evaluate, pilot and scale health-innovation opportunities (AI-enabled claims, digital health journeys, enrolment automation, provider enablement) for Tier A and Tier B markets.
• Own the build-and-transfer model that converts innovation into reusable capability adopted across markets.
• Lead and develop a team to lead capability building in Tier B markets while providing SME support to Tier A.

KEY ACCOUNTAIBILITIES

• Scan the health-tech, insurtech, AI-health, provider-tech, claims-automation, digital-health and enrolment-technology landscape, and build a pipeline of vendors, start-ups and venture-style opportunities.
• Identify priority and potentially high-impact opportunity spaces within FWD — partnering with markets and Group functions to surface internal pain-points, capability gaps and value pools where innovation can deliver the greatest impact — and prioritise the pipeline accordingly.
• Build the investment, venture and business cases for prioritised opportunities, and maintain a structured innovation funnel with stage-gates and decision criteria — evaluating venture opportunities against value, scalability, market readiness, complexity, regulatory fit, customer impact and adoption potential.
• Design and run controlled pilots with defined success metrics — AI-powered health claims, predictive analytics, digital health journeys, automated fraud, waste and abuse (FWA) detection, enrolment automation and provider-workflow improvement.
• Own the build-and-transfer model and develop reusable standards (e-submission, auto-underwriting rules, enrolment workflows, health data models, ICD/CPT mapping, provider portals, dashboards); run capability-maturity assessments.
• Structure and govern partnership and venture relationships, including partnership models with start-ups — covering due diligence, commercial terms, contracting and performance management — in line with FWD policies.
• Lead Tier B technology and data capability building and digital ways of working through training, implementation guides and capability assessments.
• Partner with corporate venture, technology, data, claims, clinical and distribution teams to convert health-tech and insurtech scanning into practical business use cases, and report pipeline progress and value realisation to the Group Head of Health.
• Lead and develop the innovation team and partner network, coaching members and market teams to adopt emerging technologies and new ways of working.

QUALIFICATIONS / EXPERIENCE

• Minimum 8 years’ experience in health technology, insurtech, digital health, innovation or venture / partnerships, with multi-market delivery.

• Proven experience scaling tech-enabled capability in insurance or health and developing high-performing teams.

• Proven experience evaluating venture and innovation opportunities and building investment, venture and business cases.

• Significant knowledge and cultural understanding of Asia health markets.

• Demonstrated experience taking health-tech or digital-health solutions from evaluation through pilot to scaled adoption across markets.

• Experience working with corporate venture, technology and data functions and structuring partnerships with external vendors and start-ups, including early-stage partnership models.

KNOWLEDGE & TECHNICAL SKILLS

• Comprehensive knowledge of the health-tech, insurtech and AI-claims landscape; pilot design and scaling.

• Data models and interoperability (ICD/CPT, FHIR).

• Strong command of investment-case, venture-case and business-case development and the evaluation of venture opportunities.

• Understanding of partnership models, particularly with start-ups and early-stage ventures.

• Strong ability to demonstrate how a solution can solve customer and business problems and create sustainable value.

• Comprehensive knowledge of AI / analytics applied to claims, underwriting and customer journeys, including model-risk and governance considerations.

• Strong understanding of enrolment, e-submission and auto-underwriting workflows and the data standards that enable them.

• Ability to assess regulatory and data-privacy fit for new health-technology solutions across Asian markets.