Job Description

At SMBC, you’re not just joining a company—you’re becoming part of a community that values respect, growth, and making an impact every day. We offer a range of flexible benefits designed to help you balance work, family, and your personal goals:

• Great Place to Work Certified: Proudly certified as a Great Place to Work, we provide a welcoming and supportive culture where your contributions are valued.
• Parental Leave: Enjoy competitive parental leave to support you through life’s important milestones.
• Women in Banking and Finance (WIBF): As a Gold member, employees have access to events, professional development courses, and valuable networking opportunities.
• Me Time: Take 2 paid hours off each month to focus on your wellbeing—because your health matters.
• Comprehensive Insurance: Permanent employees benefit from SMBC-funded Life, Total and Permanent Disability (TPD), and Group Salary Continuance Insurance for peace of mind.
• Social Contribution Leave: Take one day each year to volunteer and give back to your community with paid Social Contribution leave.

At SMBC, we believe our strength lies in our diverse workforce - people who bring their unique perspectives and talents to deliver innovative solutions for our clients. We’re committed to fostering an inclusive environment where everyone feels supported to grow both professionally and personally.

This position is responsible for the end-to-end implementation and ongoing support of Transaction Banking products and services for corporate clients, including onboarding, system integration, and delivery of electronic banking, host-to-host connectivity, and cash management solutions. The role acts as a key liaison between clients and internal teams, providing operational support, user training, and timely issue resolution to ensure high service standards, while also supporting sales initiatives through solution delivery and promotion of product adoption, and collaborating with regional stakeholders to drive effective project execution and continuous service improvement.

This position is responsible for:

• Support the end-to-end implementation and ongoing maintenance of Transaction Banking Solutions (TBS), including electronic banking (e.g., SMAR&TS), host-to-host (H2H) connectivity, and cash management and liquidity solutions, ensuring timely and accurate delivery to clients.
• Coordinate and manage client onboarding processes for transaction banking and deposit products, including documentation, system setup, and internal approvals, in accordance with established procedures and compliance requirements.
• Act as a key liaison between clients, Front Office teams, Back Office, and regional/APAC stakeholders to facilitate smooth implementation, resolve operational issues, and ensure efficient execution of client transactions.
• Provide day-to-day customer support by responding promptly to client enquiries, troubleshooting system or operational issues, and ensuring high levels of client satisfaction throughout the service lifecycle.
• Assist in the delivery and execution of transaction banking solutions aligned with client working capital needs, including identifying opportunities for cross-selling products such as deposits, FX, and trade finance in collaboration with relevant teams.
• Support sales and marketing activities by preparing client proposals (including RFP responses), presentations, and marketing materials, and contributing to business development initiatives aimed at increasing wallet share and product penetration.
• Support daily cash management and remittance operations as required, ensuring efficient processing and coordination with relevant internal teams.
• Maintain accurate records, documentation, and reporting for client activities, onboarding status, and transaction banking operations to support internal governance and audit requirements.

To succeed, you will have:

• Basic understanding of transaction banking products and services, including electronic banking and cash management.
• Ability to follow established procedures for customer onboarding, system setup, and support tasks.
• Good communication skills to handle customer inquiries via phone and email in a clear and professional manner.
• Ability to support user training sessions and explain system functions to clients.
• Strong attention to detail in handling data, documentation, and operational processes.
• Good organizational skills with the ability to manage assigned tasks and meet deadlines.
• Basic problem-solving skills to identify issues and escalate to relevant teams when required.
• Ability to work collaboratively with internal teams and follow guidance from supervisors.
• Customer service-oriented mindset with a willingness to learn and support client needs.

SMBC: where you can Be Yourself, Make a Difference and Build Your Career.