EXL

Assistant Vice President - Delivery Lead

EXL  •  Chennai, IN (Onsite)  •  1 day ago
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Job Description

Solutions put forward would have to revolutionize patient care and outcomes, thereby leading to client satisfaction & foster partnerships with key stakeholders. The ideal candidate will have a deep knowledge and understanding of US Healthcare, a robust technical background, exceptional leadership abilities, experience building and growing technology teams in a high-growth environment, and delivering high-quality software solutions.

Business Domain

  • US Healthcare Insurance & Payer Analytics
  • Insurance Fraud, Waste & Abuse
  • Recovery Audit & Utilization Review
  • Compliance Adherence & Coding Accuracy
  • Payer Management & Code Classification Management

Requirements

  • Define and execute comprehensive strategies for software engineering, aligning with overall business goals and technological advancements.
  • Drive the adoption of cutting-edge technologies, tools, and methodologies to enhance productivity, efficiency, and product quality.
  • Stay well-informed of industry trends, regulatory changes, and emerging technologies in healthcare IT, leveraging this knowledge for informed decision-making and drive innovation
  • Collaborate closely with cross-functional & internal stakeholders, including product management, design, BA’s, QA, SME’s and operations, to deliver integrated solutions that exceed customer expectations within the defined budget and project scope.
  • Foster an inclusive work environment & talent, promoting knowledge sharing, best practices, and continuous improvement across the team.
  • Mentor people and create a high performing organization, resolve conflicts to build & sustain teams.
  • Serve as the primary SPOC for key stakeholders and internal teams, providing regular updates on project progress, addressing concerns, and resolving issues in an appropriate manner.
  • Lead the end-to-end delivery of technical projects within the healthcare sector, from initiation to closure, ensuring adherence to project timelines & budgets while ensuring 6Sigma quality.
  • Coordinate & guide the team to navigate multiple teams & platforms to integrate multiple solutions into the client’s ecosystem, ensuring seamless interoperability and data exchange.
  • Develop comprehensive project plans, including resource allocation, risk management, and communication strategies, to drive successful project execution.
  • Knowledge of healthcare standards and regulations including HIPAA, HL7, FHIR, and understanding of interoperability and data exchange protocols.
  • Excellent problem-solving & analyzing skills, attention to detail, and ability to work effectively in a fast-paced environment with the “roll up your sleeves” attitude.

Responsibilities

  • Responsible for managing the delivery of the technology solution of a business increment and the flow and continual delivery of the program producing it in the shortest cycle time.
  • Improving the work value stream: removing tactical impediments, improving work process for more effective, consistent, and sustainable execution.
  • Candidate should orchestrate the entire software development lifecycle, from conception to delivery, ensuring alignment with strategic business objectives.
  • Develop and communicate a clear vision and roadmap for technical delivery initiatives in alignment with the organization's strategic goals and objectives.
  • Demonstrate a relentless obsession with corporate value alignment, focus, simplicity, and clarity.
  • Lead and mentor a team of technical delivery managers and professionals, fostering a culture of collaboration, innovation, and hold the leadership team accountable for achieving agreed-upon deliverables and commitments.
  • Act as a technical advisor and escalation point for complex technical issues, providing guidance and support to team members as needed.
  • Collaborate with the content and digital marketing teams to develop impactful content to enhance possible client propositions.
  • Lead interactions with the sales team on RFP’s, to ensure optimal selection, fostering strong client relationships and synthesize the critical feedback to develop a more competitive product.
  • Identify and mitigate risks and issues related to project delivery, ensuring proactive measures are in place to minimize disruptions and delays.
  • Monitor & Optimize team performance, resource allocation and utilization across projects while balancing competing priorities and ensuring best use of talent and technology assets.
  • Build organizational capability within these teams by recruiting and retaining outstanding talent and providing mentoring, training (internal and external), and other opportunities for professional growth and development.
  • Drive continuous improvement and innovation in technical delivery processes, methodologies, and tools, staying abreast of industry trends and emerging technologies.
  • Establish and enforce robust quality assurance processes and standards to ensure the reliability, security, and scalability of technology solutions.
  • Ensure compliance with relevant regulatory requirements, such as HIPAA and other healthcare industry standards, across all technical delivery activities.
  • Manage departmental budgets and financial resources effectively, monitoring expenditures and optimizing cost-effectiveness.
  • Cultivate strong relationships with key stakeholders, including executives, clients, vendors, and regulatory agencies, to ensure alignment and support for technical delivery efforts.

Qualifications

  • Bachelor’s degree in computer science, Information Technology, or a related field, Master's degree from top tier colleges with good grades preferred
  • Understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]
  • Proficiency in strategic planning, organizational leadership, and change management within the software engineering domain.
  • Displayed capability in converting potential clients/opportunities into revenue centers.
  • Proven track record of successfully building, leading, managing & scaling large-scale engineering teams, complex technical projects, and organizational initiatives.
  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire, influence and motivate a multi-cultural team, and mentor team members at all levels. Attract top talent, foster career growth, promote diversity and inclusion & retain talent as required.
  • Ability to collaborate effectively with cross-functional teams and stakeholders locally and globally & at all levels of the organization. Willingness to travel around the globe as required.
  • Experience in data management and operations, demonstrating a track record of successfully designing and implementing comprehensive data strategies to meet future operative needs with an eye for detail.
  • Showcased ability to drive innovation, change, and continuous improvement in a dynamic environment for delivery excellence.
  • Candidate should be well-informed of the data governance principles, of healthcare operations, processes, and regulatory compliance, ensuring adherence to industry standards and regulations.
  • Possess a passion for improving healthcare delivery through technology and innovation.
  • Strong problem-solving & design skills with a proactive & result-driven mindset for delivering high-quality software solutions.
  • Deep understanding of software architecture, design patterns and best practices, with the ability to make well-informed architectural decisions.
  • Knowledge on emerging technologies, including artificial intelligence, machine learning, and blockchain, with the ability to assess impact on business strategy.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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