Job Description

GCB 5

We are currently seeking a high calibre professional to join our team as Assistant Vice President

In this role you will:

• Manage and supervise a team of corporate action staff to provide operational support and services for corporate action events processing
• Assist the development and implementation of initiatives to enhance service quality and operational efficiency
• Manage the daily operations to ensure the accuracy for maintaining high standard of customer service delivery
• Review and recommend improvement of the operations workflow for process streamline and effectiveness
• Perform transaction approval process on daily operations
• Monitor and ensure instructions are delivered within custodian deadline time and funding cut off time
• Review daily control sheets and reports to ensure exceptional cases are closely monitored
• Review and monitor performance of team members via the group email boxes to ensure appropriate handling of customer inquiries and processing of instructions
• Prepare investigation reports including operational loss report for management review and approval
• Monitor the service standard of custodians including participation of service review meetings
• Preparation of management and regulatory report
• Monitor and ensure corporate action events and information are disseminated to marketing teams for onward delivery to clients promptly and within reasonable timeframes.
• Handle customer complaint and perform investigation to identify the root cause with prompt service recovery
• Monitor workflow of team members to ensure resources are allocated appropriately.
• Provide guidance and training to team members to enhance their operations knowledge and competency

To be successful you will need:

• Excellent knowledge of the market and banking products across all related asset classes
• Solid experience in corporate action and securities operations
• Familiar with the securities market and banking practice
• Strong numerical skills
• Good problem solving skills
• Ability to meet tight deadlines
• Good interpersonal relationships and communication skills with proficiency in English and Chinese

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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