Job Description

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

This is senior technical claim role focused on complex construction general liability losses, including third‑party bodily injury, property damage, and completed operations exposures. The position is responsible for high‑level coverage analysis, claim strategy, and outcome‑oriented claims management support, serving as a key technical resource to clients, producers, carriers, and internal stakeholders on complex GL construction matters. This role emphasizes claims management with accountability for strategic oversight of assigned GL claims, reserve and exposure evaluation, coverage and claims advocacy, and collaboration with the broader Construction & Infrastructure Claims Team to drive timely, cost‑effective, and defensible resolutions

Core responsibilities:

• Provide strategic oversight of the general liability claims portfolio, ensuring alignment with client objectives, risk tolerance, and overall program performance.
• Serve as a subject matter expert providing strategic oversight of complex construction-related general liability claims, including third-party bodily injury, property damage, and completed operations exposures, and advising on coverage, liability, damages, and resolution strategies.
• Implement and oversee comprehensive claims management protocols by coordinating with clients, insurers, TPAs, defense counsel, and vendors to drive efficient, aligned, and outcome-focused claim management.
• Communicate proactively with producers and management regarding significant claim developments, client concerns, or emerging issues requiring attention.
• Confirm coverage applicability through detailed review and analysis of insurance policies, contracts, and supporting claim documentation.
• Support and guide insureds in the timely and accurate reporting of general liability claims, ensuring compliance with policy requirements while facilitating complete and well-documented submissions to carriers.
• Coordinate rapid response and post-incident investigation efforts with claims stakeholders for high-exposure claims.
• Drive proactive risk transfer by ensuring proper contractual risk allocation and timely tender to responsible parties.
• Lead coverage and claims advocacy in instances of carrier denial or reservation of rights by interpreting and dissecting policy language, identifying favorable coverage positions, challenging factual and legal determinations, and advancing strategies to maximize coverage outcomes on disputed claims.
• Prepare claim summaries, coverage analyses, and management reports to support internal and client-facing decision-making.
• Evaluate liability, damages, and overall exposure to guide claim strategy, including reserve adequacy, risk transfer opportunities, and litigation posture.
• Provide strategic oversight of claim exposure and quantum analysis, delivering timely, accurate evaluations and recommendations based on evolving liability, damages, and claim developments to support effective financial forecasting.
• Influence claim resolution strategies, including negotiation and settlement approach, and provide oversight of settlement execution to ensure alignment with financial and legal objectives.
• Ensure effective claim and litigation cost management practices, including budget development, monitoring, and alignment with overall litigation and resolution strategies.
• Actively participate in claim reviews for assigned accounts, providing strategic input on exposure, reserving, and resolution to ensure timely and cost-effective outcomes.
• Maintain current knowledge of general liability laws, jurisdictional requirements, and regulatory developments, as well as industry trends impacting construction and liability exposures
• Attend relevant industry conferences, seminars, and client meetings to stay informed of market developments and strengthen professional relationships.

Preferred Qualifications

• Bachelor’s degree required, and professional insurance designations, such as CPCU, AIC, ARM, and/or CRIS are advantageous.
• 15+ years of experience handling Commercial General Liability (GL) construction claims, including third‑party bodily injury, third-party property damage, and completed operations claims.
• Experience managing construction GL claims under wrap‑up programs (OCIP/CCIP), including products/completed operations.
• Extensive litigation experience on construction GL matters, including working closely with defense counsel on strategy and resolution.
• Active property and casualty adjuster license (or ability to obtain within required timeframe).
• Strong understanding of the claim adjustment process with the ability to determine scope, exposure, and appropriate reserving for complex GL losses.
• Familiarity with use of vendors (field investigators, experts, TPAs, etc.) and how litigation strategies are developed and executed.
• Solid understanding of financial and reserving concepts as applied to claim evaluation and quantum analysis.
• Proven negotiation skills with experience resolving complex bodily injury and property damage claims.
• Strong analytical, critical‑thinking, and problem‑solving abilities.
• Strong verbal and written communication skills, including coverage position letters and claim summaries.
• Advanced technical and product‑specific expertise in construction GL, and solid knowledge of insurance and claims principles, practices, and procedures.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and basic claims systems.
• Strong organizational and time‑management skills with the ability to manage a portfolio of complex claims.
• Customer‑service mindset with experience supporting insureds, brokers, and carriers through the claim process.

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $80,000 to $132,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.