Job Description

This intermediate-level position is designed to support both Client Service and Securities Transaction Management functions, serving as a pivotal role in the organization. The successful candidate will leverage a comprehensive understanding of client needs and transaction processes to drive efficiency, ensure control, and enhance the overall client experience, particularly within the Japanese market.

Overall Objective

The overall objective of this role is to facilitate the clearance, settlement, and investigation of client securities and derivatives transactions while also providing comprehensive client support and issue resolution. This position is central to the re-organization, requiring expertise in both Client Service and Securities Transaction Management.

Key Responsibilities

Client Service Responsibilities:

The primary responsibilities involve acting as a central point of contact for clients, resolving inquiries related to settlement processes and portfolios, and providing ongoing support. This includes collaborating with internal and external partners, identifying and implementing process improvements, contributing to strategic projects, and representing Citi to key institutional investors, particularly in the Japanese market.

A significant aspect is driving digitalization, process optimization, and risk management to enhance the client experience.

• Act as a centralized point of contact for inquiries related to client settlement processes and portfolio matters (Asset Services).
• Provide clients with resolutions and support, addressing external customer issues and offering ongoing customer service.
• Liaise with internal and external cross-functional partners to provide customer service that consistently meets client expectations.
• Identify, propose, implement, and support process improvements.
• Contribute to short-term and long-term projects, collaborating with global partners.
• Serve as the "face" of key institutional investors, navigating the complexities of the Japanese market.

Securities Transaction Management Responsibilities (Securities & Derivatives Senior Analyst):

Key responsibilities include processing securities and derivatives transactions, providing analytical support for traders, and overseeing the clearance, settlement, and investigation of these transactions. This also involves resolving settlement-related issues, making process improvement recommendations based on data analysis, participating in project implementations (new products, platform upgrades), and formulating policies to streamline trade flows. A crucial part of this role is monitoring for and providing solutions to minimize risk, offering informal guidance to team members, and maintaining robust controls in compliance with regulations and internal policies, all while prioritizing risk assessment and transparently managing control issues

• Process securities transactions and orders originating from trading desks and branch offices.
• Provide analytical input for traders and assist in the review of derivative products.
• Facilitate the clearance, settlement, and investigation of client securities and derivatives transactions.
• Resolve settlement-related issues, escalate as needed, and recommend solutions for complex problems.
• Utilize data analysis tools and methodologies to make process improvement recommendations.
• Participate in the implementation of assigned projects (new products, services, platform upgrades).
• Identify policy gaps and formulate new policies to enhance the streamlining of trade flow processes.
• Provide informal guidance and on-the-job training to new team members.
• Maintain robust controls compliant with regulations and internal policies.
• Assess risk in business decisions, safeguarding Citigroup's reputation, clients, and assets.
• Ensure compliance with laws, rules, and regulations, adhere to Policy, and apply sound ethical judgment.
• Escalate, manage, and report control issues with transparency.

Skills and Exposure:

• Domain Expertise: Expertise and experience in Securities Settlement Operations / Custody Operations, with particular knowledge in Japanese Equity and Fixed Income trade/settlement matching for both domestic and non-resident clients, collateral and pledge setting in the Japanese market, and corporate action.
• Proactive Problem Solving: Demonstrates a proactive and strong drive for issue identification, prevention, and resolution with a high-risk mindset.
• Team Collaboration: Collaborates with both regional and global teams to lead initiatives.
• Communication & Interpersonal Skills: Strong communication and interpersonal skills for effective interaction with diverse stakeholders, both internally and externally.
• Technical Aptitude: Capability of utilizing various reporting tools and applications.
• Results-Oriented: Demonstrated ability to drive results in a fast-paced, goal-oriented environment.
• Language Proficiency: Business level English and Japanese proficiency.

Education/Licensing (Regulatory Requirement):

• Bachelor's Degree/University degree or equivalent experience.
• JSDA certification is required.

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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