Job Description

Function as the key IT leader and business partner for the cross-border and warehouse domains, responsible for converting strategic business objectives into a technology roadmap and directing teams to deliver solutions that advance digital transformation, strengthen operational performance, and ensure consistent system reliability.

• Lead the multi-year IT technology roadmap, providing strategic and technical leadership across the cross-border and warehouse ecosystem. Drive innovation by evaluating emerging technologies, including AI, and delivering scalable, secure, and resilient solutions.
• Oversee end-to-end IT project delivery, managing timelines, budgets, resources, and risks, while promoting Agile and Scrum practices for efficiency and predictability.
• Act as a trusted advisor to senior leaders, translating business needs into technical solutions, managing vendors, and ensuring performance against SLAs.
• Mentor and develop technical teams, fostering a culture of excellence and continuous improvement while optimizing resources across multiple initiatives.
• Lead the architectural design of solutions, translating business strategy into technical blueprints.
• Govern feasibility and impact assessments for new initiatives, providing final architectural sign-off to ensure alignment with your portfolio's long-term health and strategic integration.

Key Result Areas

1. Strategic & Financial Performance

• Technology Roadmap: Deliver a clear, documented roadmap fully aligned with business goals for digital transformation.
• Budget Management: Execute projects within budget while achieving or exceeding cost-saving targets.

1. Project & Delivery Excellence

• Project Success Rate: Ensure consistent on-time, on-scope project delivery.
• Change Management: Implement stable changes with minimal incidents or post-go-live defects.

1. Solution & Systems Integrity

• Solution Design: Deliver robust, scalable, and secure technical solutions validated through technical reviews and security audits.
• System Performance: Maintain high availability and performance for core logistics applications.

1. Relationship & Vendor Effectiveness

• Stakeholder Satisfaction: Build and maintain strong, positive relationships with key business stakeholders through effective IT support.
• Vendor Performance: Ensure all vendors and service providers meet or exceed agreed SLAs.

Qualifications & Experience

• Bachelor’s degree in Computer Science, IT, Engineering, or related field; PMP, CSM/CSPO, and ITIL certifications preferred.
• 10+ years of IT experience, including 3–5 years in leadership managing system analysts, developers, or project managers.
• Proven ability to lead high-performing teams and deliver complex IT projects on time and within budget.
• Strong experience managing budgets, resources, and vendor relationships.

Domain & Technical Expertise

• In-depth knowledge of cross-border logistics, customs regulations, international trade compliance, and end-to-end warehouse operations.
• Experience with WMS, TMS, e-commerce platforms, and designing logistics/supply chain solutions.
• Strong system integration skills (APIs, EDI, ESB) and hands-on experience with .NET and MS SQL Server (2016+).
• Good understanding of IT infrastructure, cloud platforms (Azure/AWS/GCP), cybersecurity, and SSDLC.

Core Competencies

• Strategic Leadership: Ability to translate business needs into clear IT strategies and roadmaps.
• Stakeholder Management: Excellent communication and collaboration with technical teams, business leaders, and vendors.
• Problem-Solving: Strong analytical skills with a history of solving complex technical and business challenges.
• Vendor & Risk Management: Skilled in contract negotiation, vendor oversight, and identifying/mitigating technical and operational risks.