Job Description

As the VP of Software Product Development, the candidate will lead the strategic engineering and commercial delivery of Generative AI solutions within our Contact Center business units. This role is a blend of technical vision, organizational scaling, and business accountability. He/She will be responsible for building an offshore development center, managing the P&L of complex multi-party projects, and capturing high-value opportunities within the HKSAR Government and the Financial Services sector.

Key Responsibilities

1. Commercial Delivery & Partner Management (P&L Responsibility)

• Financial Accountability: Take full ownership of the P&L (Profit & Loss) for specific projects. Manage budgets, optimize delivery costs, and ensure healthy margins for both internal and outsourced developments.
• Sub-contractor Governance: Lead the selection and management of 3rd party vendors. Define the Scope of Work (SOW), Roles & Responsibilities (R&R), and ensure rigorous oversight of partner delivery.
• Contractual Excellence: Oversee the commercial terms of outsourcing agreements to ensure projects remain on budget and meet performance benchmarks.

2. Internal Innovation & Knowledge Transfer

• Bridge to Internal IT: Act as the primary liaison with the internal IT team to leverage their successful GenAI internal deployments for commercial applications.
• Skill Transformation: Facilitate a structured knowledge transfer program to migrate “lessons learned” and technical AI competencies from internal IT to the engineering product team.
• Collaboration Tracking: Maintain a clear roadmap and progress dashboard for all cross-departmental AI initiatives.

3. Public Sector Business Development (HKSAR Government)

• Government Strategy: Identify and pursue strategic GenAI opportunities within the HKSAR Government , with a specific focus on the Revamp of 1823 Contact Center.
• AI Efficacy Enhancement: Work with account team to cover the HKSAR AI Efficacy Enhancement Team on software solutions that improve public service efficiency through automation.
• Tender Leadership: Provide technical and commercial leadership for government bids, ensuring solutions are compliant, innovative, and cost-effective.

4. Strategic Sector Collaboration

• Financial Services (FSI): Work closely with Product Team (Contact Center) and Presales Team (GenAI & Contact Center) to deploy AI solutions tailored for Banking and Insurance clients.
• Productization: Collaborate with Product Team to transform the internal “Enterprise GPT Platform” into a commercialized, scalable B2B product.

5. Engineering Strategy & Offshore Leadership

• ODC Establishment: Leverage past experience to support the end-to-end setup, staffing, and operational management of a high-performing Offshore Development Center (ODC) to accelerate GenAI and Contact Center roadmaps.
• Operational Excellence: Leverage past experience to implement agile methodologies across distributed teams, ensuring high-quality code delivery and architectural integrity.
• Scalability: Build a sustainable talent pipeline offshore to support rapid growth in GenAI use cases.

Required Qualifications & Experience

• Professional Experience: 15+ years in Software Development and Product Management, with 5+ years in a senior executive role (VP or above).
• Financial Acumen: Proven experience managing a P&L, including budgeting, forecasting, and cost optimization for large-scale software projects.
• Offshore Experience: Demonstrated success in establishing and running an Offshore Development Center (ODC).
• Public Sector Experience: Familiarity with HKSAR government procurement, tendering processes, and technical standards is highly preferred.
• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Core Competencies

• Commercial Leadership: Ability to balance technical excellence with the financial realities of project margins and P&L health.
• Strategic Outsourcing: Skilled at managing complex R&R boundaries between internal teams and 3rd party sub-contractors.
• Stakeholder Influence: Ability to navigate a matrixed organization and collaborate effectively with other VPs/Leads to drive a unified AI strategy.
• Visionary Execution: Able to take a raw internal tool (like Enterprise GPT) and define the path to a market-ready commercial product.