EXL

Assistant Vice President

EXL  •  Republic of India (Onsite)  •  5 months ago
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Job Description

  • Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting
  • Support in development of process improvement and innovation strategy for client business
  • Planning and execution of projects; managing process improvement program for client engagement(s) 
  • Build relationships with key business leaders and other stakeholders to drive improvements
  • Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
  • Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
  • Support business development; support in RFP, RFI responses from quality perspective
  • Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program
  • Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting
  • Support in development of process improvement and innovation strategy for client business
  • Planning and execution of projects; managing process improvement program for client engagement(s) 
  • Build relationships with key business leaders and other stakeholders to drive improvements
  • Facilitate sharing of best practices from within and outside the organization, implement and drive performance benchmarking
  • Drive Lean Six Sigma culture, extensive usage on quality tools and concepts and mentor GB / BB
  • Support business development; support in RFP, RFI responses from quality perspective
  • Responsible for ensuring smooth set up and functioning of QA to meet business, internal and certification requirements; gather client requirements, build QA plan, support migration team for implementation for new client processes and ensure consistent delivery on QA program
  • Minimum 9 years of total work experience in BPO / ITES industry
  • Must have led process improvement / transformation program with significant savings (with at least 3-4 projects led individually)
  • Must have mentored at least 5 – 7 GB / BB projects
  • Must be a Lean Six Sigma Black Belt – certified.
  • Minimum 1 year in current role / assignment
  • Insurance domain knowledge preferred
  • Excellent education pedigree 
    1. Graduate degree is a must, degree in a quantitative discipline is preferable (Engineering, Statistics etc.)
    2. MBA preferred but not essential
  • Exposure to multiple client environments
  • Experience of packaging and showcasing capabilities and solutions, especially to senior business leaders
  • Evidence of problem solving analytical mindset and comfort with business ambiguity
  • Excellent oral communication and presentation skills
  • Superior written communication skills 
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Website
exlservice.com
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