Job Description

You will support the General Manager (GM) of Vikings Sports Club to provide exceptional member and patron experiences, and drive business growth through the implementation and innovation of gaming and food and beverage services.

Responsibilities include but are not limited to:

• Act as a key advisor and 2IC to the GM
• Lead and mentor staff, proactively identifying training and development needs
• Identify opportunities for business improvements, providing innovative ideas to improve operational procedures and enhance member experience
• Assist the GM with managing the licensed club premises, including staffing, cleaning, security, repairs and maintenance, ensuring that WHS standards are met for the Club to ensure staff and patron safety
• Assist the GM with budgeting, financial forecasting and increasing venue profitability
• Develop and maintain positive relations with members including managing patrons and member complaints in a timely and effective manner
• Enforce all AML/CTF, Legislation, Self-Exclusion and member welfare checks
• Update roster templates based on operational needs, to ensure efficient operations during trade and excellent customer service to patrons in all areas of the Club
• Ensure staff and patrons adhere to all relevant policies, procedures and legislation

About you:

• Strong business acumen, strategic planning and financial reporting skills
• Experience in a similar operational leadership position in the hospitality industry
• Passionate about the hospitality industry and committed to delivering an exceptional customer experience.
• Inspiring and influential leadership and management skills and experience in mentoring and developing team members.
• Extensive knowledge of operations over all departments in a Club including gaming and food and beverage services, and all relevant legislation
• RSA, RCG, Advanced RCG, Licensee and First Aid Certificate
• Diploma/ Bachelor’s degree in a management-related discipline (desirable)

Why you should join Parra Leagues Group

• Free tickets to Parramatta Eels home games and discounted Eels merchandise
• Free Onsite parking
• Free Staff meals and soft drink
• Paid Volunteer Day
• A vibrant and healthy staff culture, built on and driven by our SPORT values – Service, Passion, Openness, Respect and Teamwork.
• Quarterly and annual rewards between $500 and $5,000.
• Fun - we work hard and play hard with regular staff social events
• Access to over 300+ retailer discounts
• Ongoing training & development and the opportunity to complete Certificate III in Hospitality

About us

We’re for you. We’re for community. We’re for the Eels.

For nearly 70 years we’ve supported the Eels, our community, our members and our people. And we’ll support you. Just like our humble beginnings, we’ll give you a fair go and support your career development and growth – qualifications optional. Whether at our Dural, Dundas, or Parra location, you’ll experience our fun, vibrant, flexible and empowering culture. And we’re for benefits. Lots of benefits. Of course, we offer competitive salary packages, but that’s only the beginning. Fancy a free lunch? It’s yours! We think you’ll love it here. In fact, we think this might even be the highlight of your career – a place you won’t want to leave. Come join us for you, for better, for the best.

Our Values

Service: We are here for the benefit of our Members and our Community.

Passion: We are ambitious, strive for excellence and love what we do.

Openness: We demonstrate integrity and commitment through transparency and accountability.

Respect: We are welcoming, inclusive and respectful.

Teamwork: We are united, collaborative and succeed together.

Please note that only shortlisted candidates will be contacted and employment in this position is subject to a satisfactory criminal history record check, we thank you for your understanding.

Parramatta Leagues is an Equal Opportunity Employer.