Job Description

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

As Assistant Venue Manager, this role will lead breakfast operations at Paper Crane, bringing energy, structure and a strong service focus to one of Crystalbrook Riley’s most vibrant daily experiences.

Working closely with the Venue Manager, you will take ownership of the day-to-day breakfast experience, from pre-service preparation and team briefings through to peak service flow, guest feedback and operational follow-through. You will be a visible, hands-on leader on the floor, guiding the team through busy morning periods and stepping in wherever needed to keep service calm, confident and polished.

This role is central to delivering a memorable start to the day for both in-house guests and external diners. You will support service standards, reservations, labour planning, roster efficiency and revenue outcomes, ensuring the details of each service connect back to the broader performance of the venue.

Just as importantly, you will play a key role in developing the team around you. From coaching Supervisors and Guides to building confidence on the floor, you will help create an environment where people feel supported, capable and motivated to deliver their best.

This role would suit someone who enjoys early starts, thrives in a fast-paced breakfast environment and takes pride in leading a polished, high-energy service from the first coffee through to the final table.

This is a full-time, permanent opportunity.

The Talent:

You are a confident and commercially minded hospitality leader who thrives in a fast-paced environment. With a strong presence on the floor and a collaborative leadership style, you bring both operational capability and a genuine passion for delivering exceptional guest experiences.

You will bring:

• Demonstrated experience in a supervisory or management role within Food & Beverage - experience leading breakfast service will be highly regarded
• Strong leadership capability, with experience coaching and developing teams
• A solid understanding of venue operations, service flow and guest experience delivery
• Confidence managing rosters, labour and operational performance
• Exposure to cost control, revenue targets and P&L principles
• Ability to manage guest feedback and resolve issues confidently
• Strong organisational and communication skills
• Availability to work across a 7-day roster, including early mornings and weekends
• A current QLD RSA

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.