Job Description

Crystalbrook Byron is a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Supporting the Forest Venue Manager- this expansive role is responsible for the ongoing success and growth of the venue. You will be responsible for effectively managing and coordinating all aspects of the day-to-day venue operations, whilst creating a vibrant environment for our guests and collaborators.

Skills and experience:

We are looking for a skilled and career-focused beverage and hospitality leader. Proven ability to lead and develop a high performing team whilst juggling the day to day running of a busy venue will be essential to your success.

• You will naturally demonstrate a high energy with an inherent desire to provide our guests and customers with the best level of service
• You must have highly developed food and beverage experience at a leadership level - preferably from premium or high-end Hotels or standalone venues
• You will have a creative and inquisitive mind with strong organisational skills and demonstrable experience
• An adept ability to maximise the financial performance of the venue along with strong planning abilities and a natural accountability for high performance at all times
• You will have led from the front and be capable of inspiring and leading teams of staff. Can you deliver the FUN?
• Experience in rostering, identifying trends, working across recruitment and training whilst ensuring exceptional operating standards
• Managing strong legislative and WHS controls comes naturally to you

Please note: this position is not available to those seeking sponsorship - preference will be offered to those who have a genuine and long-term commitment for Byron Life and can demonstrate the inherent requirements listed above.

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

· 50% F&B discount across all Crystalbrook restaurants and bars

· $99 room rates and a generous friends and family discount

· Enhanced parental Leave and lifestyle benefits

· A commitment to a green future through enhanced sustainability practices

· Access to our internal mobility program and team reward schemes

· Online learning and training with tailored career development pathways

· A culture of collaboration, elevating experiences and diversity

· Limitless career opportunities in a fast growing, dynamic environment

· Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.