Job Description

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Opportunity:

As an Assistant Venue Manager, you will play a key role in leading the day-to-day operation of the venue, driving team performance and delivering a high-quality guest experience.

Working closely with the Venue Manager, you will take ownership of service on shift while supporting broader operations across team leadership, service standards and venue performance. You will lead briefings, manage service flow and support the team to deliver a smooth, well-executed service.

Beyond service, you will contribute to the commercial performance of the venue, supporting labour management, cost control and revenue initiatives. You will also play a key role in developing your team through coaching, feedback and on-shift leadership, helping to build a strong and collaborative team environment.

You will be comfortable balancing the floor during service while managing the broader operational needs of the venue, with a focus on delivering both strong service and a well-run operation.

We are currently recruiting across a select number of venues within our Cairns properties, including restaurant, bar and breakfast environments.

This is a role suited to someone who enjoys leading from the front, takes ownership and is ready to step into a broader leadership position.

The Talent:

You are a confident and capable hospitality leader who brings strong operational awareness and a genuine passion for delivering exceptional guest experiences.

You will bring:

• Previous experience in an Assistant Venue Manager, Supervisor or senior F&B leadership role
• A strong understanding of venue operations, service flow and team coordination
• Confidence leading teams, delivering briefings and supporting performance on shift
• Experience managing guest feedback and resolving issues professionally
• A practical understanding of labour, cost control and basic P&L performance
• Experience with POS systems, reservations platforms and reporting tools
• A current QLD RSA (RMLV highly regarded)
• Availability to work across a 7-day roster, including evenings, weekends and public holidays
• Strong communication skills and a collaborative, team-first approach

Why Us:

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.