Job Description

Now Hiring: Assistant Transportation Manager

Location: West Hartford, CT

First Student is now hiring an Assistant Transportation Manager in West Hartford, CT

The Assistant Transportation Manager supports the Contractual Manager in overseeing daily transportation operations for a yard with approximately 100 buses This role monitors service performance, addresses safety concerns, supports employees, and resolves operational issues to ensure routes are covered safely, efficiently, and on time.

We Offer

• Annual Salary: $70,000–$90,000, based on experience and qualifications
• Schedule: Monday through Friday
• Full benefits, including medical, dental, vision, and 401(k)
• Paid holidays and PTO
• Career advancement opportunities across North America
• A positive, team-oriented work environment
• Training and professional-development opportunities

Assistant Transportation Manager Responsibilities

• Ensures home-to-school routes are covered in a timely and efficient manner.
• Supports daily operations for a fleet of approximately 100 buses.
• Works directly with drivers regarding operational concerns, attendance, performance, and service expectations.
• Investigates customer and client complaints and coordinates appropriate resolutions.
• Monitors on-time performance and works with the team to address service delays.
• Supports driver safety by conducting Injury Prevention contacts and identifying opportunities to reduce risk.
• Assists the Contractual Manager with reviewing and resolving union grievances.
• Ensures dispatch staff assigns available spare drivers and buses to maintain route coverage.
• Monitors daily dispatch activity and helps resolve driver, route, vehicle, and customer-service issues.
• Audits and corrects athletic-trip invoices in accordance with company guidelines.
• Supports employee coaching, training, documentation, and performance management.
• Coordinates with maintenance staff regarding vehicle availability and service needs.
• Helps maintain compliance with company policies, contractual requirements, and applicable state and federal regulations.
• Completes reports, special projects, and other operational assignments as needed.

Minimum Education and Experience

• High school diploma or equivalent required
• Three to five years of transportation or related operational experience
• Two to three years of supervisory or team-leadership experience
• School bus, transit, logistics, or passenger-transportation experience preferred

Required Skills

• Strong leadership, communication, and problem-solving skills
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Experience addressing employee and customer concerns professionally
• Proficiency with Microsoft Word, Excel, Outlook, and general computer systems
• Familiarity with basic vehicle-maintenance processes and fleet operations
• Ability to monitor performance, identify operational issues, and implement solutions
• Willingness to work extended hours when operational needs require, including occasional weekends
• Valid driver’s license and access to a reliable vehicle for travel within the service area

At First Student, safety and dependable service are at the center of everything we do. As an Assistant Transportation Manager, you will help support the employees and operations that keep students moving safely each day.

Apply today and help lead our West Hartford transportation team.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf