Job Description

Job Location: Waupun Mill - Waupun, WI 53963

Position Type: Full Time

Job Shift: Day

Position Summary

Responsible for professional customer service, billing, sales, purchasing, coordination of transportation and administrative duties as it relates to the Feed Division.

Duties & Responsibilities

• Assists in the billing administration for selecting direct ship customers.
• Assists in the tracking of transportation and delivery of products to our feed mill locations
• Assists in the tracking of feed deliveries that are direct to the farm deliveries
• Properly invoice customers for purchases that are direct wholesale sales.
• Process invoices to include matching the bill of lading with the proper weight and verification with the purchase order of wholesale sales.
• Issuing and tracking of purchase order numbers for all Toll Mill purchases
• Sending out feed contracts to customers and tracking to insure proper signatures from customers
• Daily processing of PO purchase order sheets to insure location managers and accounts payable staff get information in a timely manner.
• Assists in maintaining the files and records of customers as necessary.
• Provide daily grain retail price sheets for the feed division.
• Provide prices for selected daily bid situations and customer follow up
• Assist in the purchasing of feed products on a daily basis.
• Prepare Power Point presentation material for supervisor.
• Generate weekly and monthly reports such as ROI tracking, Net Controlled cow report, promotional sales reports, tracking of division goals verse actual performance, monthly performance indicator reports
• Communicates with customers and relays pertinent information to the appropriate personnel.
• Follow established procedures for charge/non-charge customers.
• Performs other duties as assigned by supervisor.

Customer Service

• Take customer calls and refer callers to appropriate staff members.
• Promote customer purchasing when contract opportunities arise.
• Provide pricing on bid situations to customers and outside consultants.
• Follow up on feed bid situations and ask for the orders (sales)
• Email weekly feed market information sheets to customers and consultants
• Email weekly feed cost comparison reports to customers and consultants
• Help monitor credit on direct ship customers

Qualifications

• Must be proficient in use of Microsoft Office software, 10 Key calculator and other personal computer software.
• Must be proficient in Excel and Power Point software.
• Must have good communication skills and be organized.
• Additional training beyond high school in accounting with 1-3 years job related experience necessary.
• Must have high attention to detail and professionalism
• Must have good customer service skills along with the ability to sell
• Must have good negotiation skills with feed purchasing

Working Conditions & Physical Requirements

• Perform duties in a professional office setting.
• Ability to sit for long periods of time.
• Ability to stoop, bend, and reach on occasion.