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Assistant to the Corporate Patient Experience Officer - Administration - UH Truman Medical Center (5 days per week, 8:00a-4:30p, Mon-Fri)101 Truman Medical Center
University Health Truman Medical CenterKansas City, Missouri
Patient Centered Care and Service
Full time
8:00AM - 4:30PM
40
Assistant to the Corporate Patient Experience Officer
Department: Administration / Patient Experience | Location: Kansas City, MO
We are seeking a highly organized, polished, and detail-oriented professional to provide executive-level support to the Corporate Patient Experience Officer. This role is ideal for an experienced administrative professional who thrives in a fast-paced environment, exercises exceptional discretion, and is passionate about supporting initiatives that enhance the patient experience across the organization.
Under the direction of Hospital Administration leadership, the Assistant to the Corporate Patient Experience Officer provides high-level administrative, operational, and communication support for the Patient Experience program. This position plays a key role in coordinating executive activities, maintaining critical records and reports, supporting organizational communications, and ensuring the smooth execution of departmental initiatives.
The ideal candidate is proactive, professional, technically skilled, and capable of managing multiple priorities while maintaining confidentiality and executive-level customer service.
Key Responsibilities
Manage calendars, meetings, travel arrangements, and scheduling for executive leadership
Coordinate meeting logistics, prepare agendas and materials, and support special projects and initiatives
Assist with budgeting, billing, reimbursement processing, and document control systems
Maintain spreadsheets, databases, electronic records, and reporting tools for Patient Experience initiatives
Develop forms, communications, and processes to support department operations
Collaborate with the Patient Experience Data Analyst to ensure reporting accuracy and timely communication
Support policy and procedure management and record retention activities
Interact professionally with executive leadership, board members, physicians, patients, external partners, and community stakeholders
Handle highly confidential and sensitive information with discretion and professionalism
Provide administrative and clerical support in a dynamic, deadline-driven environment
Minimum Qualifications
Bachelor’s degree required
Minimum of 4 years of executive assistant and/or advanced administrative support experience
Experience supporting educational programming or related initiatives
Exceptional verbal and written communication skills with strong professional presence
Ability to interact effectively with patients, physicians, government officials, civic leaders, and executive leadership
Demonstrated ability to manage multiple priorities independently in a fast-paced environment
Strong organizational, critical thinking, and problem-solving skills
Advanced proficiency in Microsoft Office applications including Word, Excel, PowerPoint, Outlook, Access, and Visio
Ability to maintain complex files, databases, reports, and confidential records
Preferred Qualifications
Advanced secretarial or executive administrative training
Ideal Candidate Profile
Executive-level professionalism and customer service mindset
Highly organized with exceptional attention to detail
Strong judgment and discretion handling confidential information
Collaborative team player with the ability to build relationships across all organizational levels
Self-directed and adaptable with excellent follow-through
University Health (UH) has all the things you expect from a great health system. With two acute care academic hospital locations, the largest, most comprehensive behavioral health program in the area, a long-term care facility and multiple primary care practices, UH provides the highest quality care – from routine screenings to the most complicated cases. We are the primary teaching hospital for the University of Missouri-Kansas City School of Medicine, so our doctors are academic specialists who teach tomorrow’s doctors the very latest updates.
University Health Truman Medical Center, our downtown campus, is one of the busiest Level One Trauma Center in the city. Providers offer the full range of services with specialties in chronic disease management, high risk pregnancy and sleep disorders along with the state-of-the art Richard and Annette Bloch Cancer Center.
University Health 1, located at 2101 Charlotte Street is an outpatient care and day-surgery center, with sixteen clinics including Sabates Eye Center, Plastic Surgery, Hernia repair and Medical Imaging with Siemens 3D Mammography.
At University Health 2, 2211 Charlotte St, providers offer Primary and Women's Care.
In eastern Jackson County, University Health Lakewood Medical Center sits on 300 acres of beautiful wooded grounds. We are a community hospital providing the continuum of care— from emergency medicine to a nationally-certified orthopaedic joint replacement program — as well as The Family Birthplace, We have several family medical care centers and a radiology center, Medical Imaging Eastland, that provides the latest in technology and specialized breast cancer care.
Mission
University Health is an academic health center providing accessible, state-of-the-art quality healthcare to our community regardless of the ability to pay.
